About the organization: Compass Family Services is a 100+ year old nonprofit working on the front lines of San Francisco's homeless crisis. We provide families experiencing or at risk of homelessness with comprehensive support to address immediate needs and ensure long-term success. About the program: Compass Family Shelter provides families experiencing homelessness with a safe place to stay. Each family has their own room and access to a kitchen, children's play area, and other communal spaces. While families are at shelter, they receive intensive support from our team. We help them stabilize, find housing, and address challenges and barriers. Compensation: $30 - $31 hourly Schedule: Full time (37.5 hours/week), Tuesday - Saturday, 10am - 6pm Location: 626 Polk Street, San Francisco. Fully on-site for first 3 months, then possibility to work one day per week remotely Organizational Core Competencies: Accountable I Adaptable I Client-centered I Collaborative I Committed to Diversity, Equity, Inclusion, and Belonging I Resourceful Responsibilities: The Case Manager (also called Resource and Housing Specialist) works directly with families in the shelter to successfully resolve their housing crisis. They will intake families into the Shelter Program, assess family needs, explore available housing options, and provide resources and referrals. They will also support families with general residential needs during their shelter stay. Specific responsibilities include; + Provide case management services to a caseload of up to 10 shelter families. Case management services include counseling, crisis intervention and assessment, as well as referrals to services, including substance abuse and mental health treatment, childcare, parenting education, support groups, money management, living skills and more. + Help families find housing by providing intensive support in identifying housing options, conducting housing searches, finding move in funds, and completing applications. + Build supportive relationships with families and provide services from a trauma informed and harm reduction perspective. + Ensure assigned client families' compliance with shelter and program rules. + Maintain up-to-date case files, case notes and family assessments. Qualifications: + Spanish fluency required + Relevant experience in a social services setting (counseling, crisis intervention). Residential experience especially helpful. + Understanding of challenges facing homeless and immigrant families. + Understanding of trauma informed care. + Knowledge of Bay Area housing and social service resources + Outstanding work habits: punctual, reliable, cooperative, team-oriented. + Demonstrated commitment to diversity, equity, inclusion and belonging work + Strong computer skills with proficiency in Microsoft Office (Outlook, Word, Excel). Experience with Salesforce is a plus! Compensation and Benefits: + Salary: $30-$31 per hour + Paid time off: 4 weeks of vacation your first year, 5 in your second. Also paid holidays, sick time, family leave, time off for education. + Insurance: health, dental and vision insurance are fully covered by Compass for employees and dependent children. We also provide long term disability and life insurance. + Retirement: after one year of work, Compass contributes an amount equal to 5% of your salary into a retirement account; this vests during years 2-5. + Membership in OPEIU/Local 29 union. Location & Covid Considerations: + Work location: 626 Polk St., in the Tenderloin neighborhood of San Francisco + After their first 90 days, staff can work from home one day per week + Covid vaccination required for all staff To Apply: Please apply through our online application. No phone calls, please. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are an equal opportunity employer and actively seek to recruit a diverse workforce. Employees must embrace the idea that Diversity, Equity, Inclusion, and Belonging contribute to the success of our underserved communities, and therefore to shared prosperity in our city and region. Compass Family Services is committed to the continuous work of implementing specific actions that will disrupt systemic prejudice and improve equity across programs and departments, to become an example to partners who also believe in a culture of inclusion that leverages diversity. Consistent with the Americans with Disabilities Act and California civil rights law, Compass Family Services will provide reasonable accommodation when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for the agency. Requests for reasonable accommodation apply to all aspects of the hiring process. If reasonable accommodation is needed, please use the answer box for the final question of the job application to let us know.