Job Summary

Job Description

What is the opportunity?

In this role, you will be the client’s primary point of contact for all day-to-day Clients related operational queries, liaising internally with various operational teams to ensure our clients receive an exceptional experience.

What will you do?

Point of contact for servicing our clients and interacting with the market and other providersProvides critical support for all day-to-day Clients related operational issues & queriesAnswering all Clients enquires as experts in their fieldUnderstanding of client processingParticipation in virtual client teams, representing Client OperationsDirect liaison with other operational teams to resolve daily operational issuesProvide support to other internal teams as defined in SLA.Global understanding of customer expectations and satisfactions levelsAudit coordination and follow up

What do you need to succeed?

Must-have

Bilingualism (English and French) required, as you will regularly serve our clients and do business with RBC partners and/or employees across Canada with English and French speaking needs2+ years of relevant work experience in the financial industryClient service experienceProven track record in leading initiatives, managing cross-functional relationshipsInvestor service operations experience

Nice-to-have

University degree

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

Excellent exposure to communicate with various business partners and stakeholders in Investor Services and within other platforms as appropriateOpportunity to obtain hands-on experience throughout your roleWorking with an exciting, close-knit, supportive & dynamic groupOpportunity to collaborate with other business segments within the bankExcellent career development and progression opportunitiesA comprehensive Total Rewards Program including bonuses and flexible benefitsCompetitive compensation

 

Job Skills

Active Learning, Communication, Critical Thinking, Customer Follow-Ups, Customer Service, Operational Delivery, Phone Calls (Inactive), Process Improvements, Time Management

Additional Job Details

Address:

1 PLACE VILLE MARIE:MONTRÉAL

City:

MONTRÉAL

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

WEALTH MANAGEMENT

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2025-02-03

Application Deadline:

2025-02-15

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
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We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.