This is a hybrid role (3 days in the office / 2 days remote).

As a member of the Client Technical Support L1, you will assist clients with inquiries about our range of trading offerings and act as a liaison between internal teams and customers to ensure prompt and effective bug and issue resolution.

The ideal candidate will be analytical and have an affinity for problem-solving and troubleshooting technical and software issues. They should be able to recognize, investigate, and escalate client-reported issues related to our platforms. 

If you are motivated, have initiative, and are analytical and methodical, we can offer you a position that will both challenge and reward you as part of a team that is building one of the world’s strongest brokerage brands.

Responsibilities:

Providing support to clients through phone, chats, and tickets Technical and functional support for the Interactive Brokers’ platforms Desktop applications (Windows, macOS, and Linux) Mobile applications (Android and iOS) Troubleshooting and support for Interactive Brokers’ web-based offerings Problem management with a focus on wide-scale technical issues

Requirements:

Bachelor’s degree, preferred if in a technical field 1+ years in a client-facing support role 1+ years of experience working with Windows and Mac, software support, connectivity support Excellent verbal and written communication skills and the ability to work effectively in a team environment Experience working with support ticketing systems Adaptable to a constantly changing technical environment Initiative and desire to learn new skills/technologies and remain up to date with the latest trends; a real passion for solving technical problems Experience with financial products and services is a plus Excellent command of written and spoken English & Spanish

To be successful in this position, you will have the following:

Self-motivated and able to handle tasks with minimal supervision. Superb analytical and problem-solving skills. Excellent collaboration and communication (Verbal and written) skills. Outstanding organizational and time management skills. Company Benefits & Perks Competitive salary, annual performance-based bonus and stock grant Retirement plan 401(k) with a competitive company match Excellent health and wellness benefits, including medical, dental, and vision benefits, and a company-paid medical healthcare premium. Wellness screenings and assessments, health coaches and counseling services through an Employee Assistance Program (EAP) Paid time off and a generous parental leave policy Daily company lunch allowance provided, and a fully stocked kitchen with healthy options for breakfast and snack Corporate events, including team outings, dinners, volunteer activities and company sports teams Education reimbursement and learning opportunities Modern offices with multi-monitor setups