**Role Purpose** Provides external clients with fee-based objective strategic advisory services to improve organizational performance and long-term competitiveness. Designs business performance/improvement programs in areas such as customer relationship management, business process reengineering and business performance improvement. Advises clients on strategic projects such as strategy development, transformational change, organization restructuring and improving the effectiveness of specific functions (e.g., Supply Chain Management, Production, Risk Management) based on a solid understanding of client businesses, industries, regulatory environments and markets. Help client organizations to successfully navigate through critical businesses changes and address complex issues. **Key Responsibilities** + Skilled in document translation, ticket handling and serving as a communication bridge for Japanese clients. + Familiarity with monitoring tools (Azure Monitor, Log Analytics). + Expertise in Azure, configuring, monitoring and compliance features. + Understanding of Azure cost management and optimization. + Experience with automation tools (PowerShell, Azure CLI, or ARM templates). **Job Responsibilities** + Response to inquiries from users + Environment construction work for DP application from users ID inventory operation work + Acquisition and provision of project management information + Translation work (assuming tickets, etc.) required for operations **Key Accountabilities** + Technical Capability. Works under supervision, supporting standard technical queries related to a single product/small set of products (e.g. Microsoft products, operating system, basic networking, PCs). + Business Awareness. Develops an understanding of customer’s environment and service delivery requirements to enable the delivery of a first class service. + Process. Documents actions taken in resolving routine customer enquiries ensuring established processes/systems are followed. + Problem Solving. Takes ownership for listening to and understanding basic customer problems asking relevant questions to resolve typically known problems within required timescales. Knows when problems are ‘beyond them’ and escalates so they can be resolved. + Service Level. Escalates issues as necessary to deliver required service level and meet or exceed customer expectation/SLAs. Monitors performance through statistical reporting and analysis. + Team Working. Acts as a team player and is viewed by colleagues as a helpful and effective member of the team. + Personal Development Takes ownership of own development and has a development plan in place. + Perform work related tasks may be assigned by the manager **Key Performance Indicators** To be disclosed upon onboarding **Requisition ID** : 28119