Contact Center Representative I - AdventHealth Medical Group

All the benefits and perks you need for you and your family:

Benefits from Day One

Paid Days Off from Day One

Career Development

Whole Person Wellbeing Resources

Mental Health Resources and Support

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Full-time

Shift: Monday-Friday 8-5pm

Location :Remote

The community you’ll be caring for:

Join a team that provides exceptional patient-based care.

Collaborative teams that work together for a common goal

Compassionate and supportive leaders ensure work life balance for team members and providers without compromising patient care.

The role you’ll contribute:

The Contact Center Representative fulfills AdventHealth’s mission by providing world class consumer care by following AdventHealth’s values and service standards. Schedule patients with physicians via incoming and outbound calls with a focus on customer service under a contact center manager team of service lines. Provides operational support in delivery of patient care in a call setting environment. Responsible for meeting and exceeding standard consumer care metrics such as answering phones in a timely and professional manner, scheduling appointments efficiently and accurately, obtain and input insurance information, maintaining compliance standards and provide a quality consumer experience by meeting consumers’ needs.

The value you’ll bring to the team:

Communicates in a cordial, professional manner with patients via phone.

Transfers incoming callers to appropriate department / location when necessary.

New patient registration (inputting demographic information, insurance information, etc.).

Assists patient via scheduling to obtain appointment as a first time patient and handles reschedule lists

Updates computer referring physician data base.

Works with online scheduling system and EHR.

The expertise and experiences you’ll need to succeed:

Minimum qualifications :

High School Graduate or Equivalent

Previous customer service experience

Proficient with computer programs: Email, PowerPoint, Excel, Word

Preferred:

Bilingual Spanish preferred

Medical office or medical call center setting experience

Previous call center experience preferred

Knowledge of FIVE9

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.

Category: Physician Services

Organization: AdventHealth Medical Group Central FL

Schedule: Full-time

Shift: 1 - Day

Req ID: 24044297

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.