Join Ecolab Canada’s call center and become part of a dynamic team that loves their work and enjoys each other. As a respected Bilingual Customer Service Agent, use your high energy and social skills to partner with our customers to help them achieve maximum benefit from Ecolab’s products. As a team, we strive to exceed our objectives to help drive greater customer satisfaction.

What’s in it For You:

Enjoy a remote, full-time work scheduleBe recognized for meeting goals and sharpen your professional business acumenWork for a stable, growing, global Fortune 500 companyComprehensive benefits package starting day 1 of employment 

What You Will Do:

Process Ecolab inbound customer orders, service requests and inquiries (80-120 inbound calls per shift)Manage Order Processing inbox in a timely and accurate mannerHandle all calls in a prompt and courteous manner to maintain excellent customer relationsOperate customer service software accurately and embrace technology while speaking with the customer to execute their requestsEnsure a positive experience as you ask questions and listen empatheticallyUtilize solid problem solving and interpersonal skillsRepresent the Ecolab purpose to make the world cleaner, safer and healthier

Work week and shift: Weekly schedule will typically be 40 hours/week, Monday to Friday, from 9:30am to 6:00pm ET

Minimum Qualifications:

High school diploma or equivalentBilingual, English/French1 – 2 years of customer service experienceProficient with Microsoft Office Suite software (Excel, Word, Outlook, Teams)No immigration sponsorship available for this position

Preferred Qualifications:

Post-secondary degree or diplomaPrevious customer service experience in a call center environment is a definite assetGood computer skills and accurate keyboarding skillsExperience using Customer Service software, such as SAP, CRMTeam player and strong customer service focusAbility to interact professionally with others and work independently in a fast-paced environmentStrong problem solving and interpersonal skillsExcellent verbal and written communication skillsHighly dependable team playerAbility to prioritize workload and complete responsibilities on time

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Our Commitment to Diversity and Inclusion

Ecolab is committed to fair and equal treatment of associates and applicants and furthering the principles of Equal Opportunity to Employment. Our goal is to fully utilize minority, female, and disabled individuals at all levels of the workforce. We will recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, Ecolab will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, or disability.