Adecco is assisting one of their top clients with their search for a Remote Bilingual Customer Service Rep job opportunity. Pay is $ 20.00/HR. Shift: Mon-Fri 8AM to 5PM, 8:30AM to 5:30PM and/or 9AM to 6PMPossible temp – perm Job Duties: + Joining a small team responsible for ensuring that we are able to successfully execute deliveries with a 100% delivery rate. + This role is focused on Live Operations and will include proactive outbounds to our delivery drivers to drive exceptional quality. + Need to have strong communication, troubleshooting and organizational skills, and a desire to continue learning. + You’ll be a strategic problem solver and become a subject matter expert in all things related to our new product. You will be the first line of defense, ensuring that client employee provides an exceptional service experience by setting upfront expectations or working through solutions when something goes wrong. + Proactively reach out to client employers to set clear order expectations and instructions + Address ad-hoc associate issues with empathy and urgency Spearhead & execute workflows that ensure we meet exceptional SLAs Identify trends & communicate findings to the broader teams to improve our processes. + Develop a deep expertise in our product, processes, systems, tools Be an early part of a collaborative team that prides itself with world-class customer service for a vital industry leading technology platform. **Qualifications:** + Bachelor’s degree or equivalent amount of work experience + 2+ years of work experience in a fast-paced customer service role in technology, hospitality or grocery & convenience + Highly motivated individual that can work independently + Natural problem solver, willing to triage problems that may not have a pre-defined solution + Above average technical fluency (typing speed of 40 WPM). + You have effective written communication skills--including top-notch grammar, spelling, and the ability to write both formally and casually + Comfortable with Google Sheets + You are conversationally proficient in both Spanish and English + ***Bonus points for... Familiarity with G-Suite, Slack, Atlassian, Salesforce + Previous experience in grocery & convenience **Apply Today** to be considered for this **Remote Customer Service Operations Specialist** job and any other positions with Adecco **.** **Pay Details:** $20.00 per hour Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: + The California Fair Chance Act + Los Angeles City Fair Chance Ordinance + Los Angeles County Fair Chance Ordinance for Employers + San Francisco Fair Chance Ordinance