**Job ID Number** R4407 **Employment Type** Full time **Worksite Flexibility** Onsite **Job Summary** As the Bilingual Customer Service Representative, you will be responsible for providing customers with a first point of contact, answering calls, providing product information, and helping customers with account inquiries, funding and general account maintenance. **Job Description** We are looking for a **Bilingual** **Customer Service** **Representative** to provide customers with a first point of contact, answer calls, provide product information, and help customers with account inquiries, funding and general account maintenance. This position will be **full-time** and **onsite.** **What You’ll Do** + Respond to all customer inquiries by utilizing information learned duringtraining + Identify customer needs to ensure the customer is provided complete and accurate information + Process required transactions via customer-based applications + Maintain a thorough knowledge of programs, policies, and technology + Communicate effectively in a warm and empathetic manner + Adhere toconfidentialityrequirements and laws to ensure information is disseminated only to authorized individual **What You'll Need** Required: + Customer ServiceExperience + Bilingual Spanish speaker + The ability to convey complex information in clear and concise terms to ensure customer understanding + Ability to communicate effectively, verbally and in writing + Strong work ethic + Effective and accurate written and verbal communication skills + Effective problem-solving skills + Can navigate multiple applications and research solutions with ease + Assisting andguidingcustomers to the best solution for their issue + Provide calm conflict resolution and problem solving + Ability to maintain composure in a fast-paced environment + Strong time management skills **Physical Demands** + Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards + Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc. + Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor **Reasonable Accommodation Statement** If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111. **Equal Employment Opportunity Policy Statement** It is the policy of CAI not to discriminate against any employee or applicant due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.