Bilingual Customer Service Representative - Freelance, Remote

Department: Support & Leadership

Employment Type: Full Time

Location: Asia - Singapore

Reporting To: Client via Magic

Compensation: $7.00 / hour

Description\nAbout the Client
Our client is a leading provider of digital business card solutions, helping over 55,000 companies transition from traditional to smart digital business cards. They offer innovative NFC-enabled products that seamlessly integrate with CRM systems and provide advanced lead generation capabilities. Their platform serves diverse clients from small businesses to enterprise-level organizations, with a focus on technological innovation and sustainable business practices.

Why does this role exist?
We're seeking a bilingual (Korean-English) Customer Support Representative to provide exceptional technical support for our client's digital business card platform. This role is crucial in helping Korean-speaking customers maximize the value of their digital business card investment while ensuring clear communication and understanding of the platform's technical features. The position serves as a vital bridge between the company's innovative technology and its Korean market users. 

The Impact you’ll makeTechnical Support \nAssist with digital card activation and setup\nTroubleshoot NFC and QR code functionality\nGuide users through CRM integration processes\nSupport mobile app and widget configurations\nMaster product knowledge to handle complex technical inquiries\nProvide detailed technical explanations in both Korean and English\nCustomer Communication \nHandle customer inquiries via email (70%)\nManage live chat support (20%)\nProvide phone support when needed (10%)\nEnsure clear communication in both Korean and English\nAccount Management \nHelp customers customize their digital landing pages\nAssist with team management features\nGuide users through analytics and reporting tools\nSupport enterprise-level platform configurations\nProduct Education \nExplain technical features and capabilities\nGuide users through platform updates\nProvide best practices for digital card usage\nShare knowledge about integration possibilities\n

Skills, Knowledge and ExpertiseRequired:\nNative or near-native proficiency in Korean and English\nMinimum 2 years of customer support experience\nExperience with technical product support\nProven track record in B2B customer service\nFamiliarity with CRM systems\nProven ability to understand and explain tech-heavy products\nDemonstrated experience in technical customer support\nWFH Set-Up:\nComputer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor, and up.\nInternet speed of at least 40 Mbps\nHeadset with an extended mic that has noise cancellation and a webcam\nBack-up computer and internet connection\nQuiet, dedicated workspace at home\n\n\nYour Superpowers:\nStrong technical aptitude and quick learning ability\nExcellent written and verbal communication skills in both languages\nProblem-solving mindset\nAttention to detail\nPatience and empathy\nAbility to explain complex technical concepts simply\nStrong organizational skills\nYou should apply if… \nYou thrive in a fast-paced, tech-focused environment\nYou're passionate about helping customers succeed\nYou enjoy solving technical challenges\nYou're committed to providing exceptional service\nYou're adaptable and eager to learn new technologies\n\nWhat to expect...

\nWork Setup:\nRemote position\nMust have a reliable internet connection and a quiet workspace\nRequired to provide own computer with Intel Core i5 or something similar, or higher operating system\nWorking Hours:\nMonday to Friday, 8 PM to 4 AM EST (Eastern Standard Time)\nOccasional weekend availability for urgent matters\n40 hours per week\nCompensation:\n$7 per hour\nNo benefits package included\n

Benefits