Now offering a $15,000 MXN hiring bonus (*Applies only for new hires):

$3,500 MXN upon certification from training (2 weeks) and Nesting (3 days), at the end of the first 3 weeks.$5,500 MXN upon completing 30 days in production, with a minimum attendance requirement of 92% during those 30 days.$6,000 MXN upon completing 90 days in production, with a minimum requirement of 92% attendance during those 90 days.

At Percepta, we bring first-class service across each market we support. As a Tier 1 Bilingual Customer Service Representative (English/Spanish) working on-site in Mexico City, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.

What You’ll Be Doing

In this role, you will work to assist customers with updating, modifying, or creating new car rental reservations. You will also resolve customer requests or issues via phone.

During a Typical Day, You’ll

Answer incoming communications from customersConnect and resolve issues with customers using excellent verbal communicationGet in contact with different people and departments to ensure correct follow-upTake inbound phone calls and follow up on outbound cases according to operational needs

What You Bring to the Role

High school diploma or college preferredAt least one year of customer service experience (travel reservations preferred).Fluent in both English and Spanish (written and verbal)Excellent communication skillsProblem-solving skillsAttention to detailAbility to actively listenOrganizational skillsComputer skills

What You Can Expect

Starting pay rate of $85 MXN per hourPay-For-Performance Bonus (take up to an additional $2,720 MXN per month if KPIs are met)Loyalty Bonus (as of the second year worked)12 days of vacationLegal Benefits: Vacation Bonus (25% - 1st year; 50% - successive years)Christmas Bonus (15 days)Free lunch provided while in trainingRestaurant Card (after 90 days of employment)Life Insurance (24 months of salary)Training and Development opportunities (Percepta College)Award-winning Employee Reward Program (Perci Perks)Employee Referral Program ($10,000 MXN after 90 days of employment)Employee Discount

A Bit More About Your Role

Address: Avenida de la República 43, 06030, Ciudad de México, CDMX (near Metro Station)Flexible scheduling options are available. Our site is open 7 days a week, from 7:00 AM to 9:00 PM.A typical work week is 40 hours; 5 days on/2 days off (option to work more hours)

About Percepta

Established in 2000, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients.

Our values are the heartbeat of our organization, and we live, breathe, and play by them everyday. As a Percepta team member, you can expect:

Culture of Service – to be treated like you are the customer from day oneTeamwork– belonging to a supportive family team environment that encourages growth, fosters trust and open communication, and acknowledges the value of your contributionsRespect– a team that is accountable, dependable, and gives you their full attentionProactive– to surround yourself with solution-oriented people who strive to improve themselves, others, and the organizationCareer Growth – lots of learning opportunities for aspiring mindsDiversity – be a part of our growing diverse and community-minded organization that is all about having funCompetitive Compensation – we take care of family, which is why we offer more than just competitive wages and great benefits. Our programs offer incentives and promote physical, mental, and financial wellness

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