Company Description

MUST BE BILINGUAL IN ENGLISH&SPANISH

Sutherland is on the lookout for team-oriented and results-driven people to join us as Customer Service Specialist. These forward-thinkers will be responsible for efficiently managing client accounts by taking ownership of account handling, maintenance, collection and liquidation for assigned portfolios.

 

The Sutherland team is dedicated to providing professional work opportunities that will aid in the development of your analytical and problem-solving skills. We are committed to building a better you! 

Job Description

On our team you will enjoy:

 

A supportive team environment- All efforts are collective, so you are never aloneTop-notch paid training- A chance to learn and earnUnlimited advancement opportunities- Your career development is never-endingRewarding benefits package- Your well-being is top priority

Your new Career will include:

Analyzing payment history/notes and clearly communicating account statuses to customersRecommending appropriate solutions to customers by analyzing their accounts and negotiating acceptable collection arrangementsPromptly report/refers sensitive and complex issues to the Team LeaderDocumenting all activities in accordance with established procedures in a clear and concise manner

QualificationsMUST BE BILINGUAL IN ENGLISH&SPANISHHigh School Diploma (required)Ability to type a minimum of 30 WPMPrevious experience in customer service, retail services, and call contact environmentStrong organizational and problem-solving skillsDemonstrated ability to perform at a high level, to support our high volume of inbound callsExcellent verbal and written communication skillsExcellent attention to detailWorking knowledge of Microsoft Windows, Word, and ExcelAbility to maintain a calm, professional and positive demeanor while handling multiple projects and meeting deadlines 

Additional Information

All your information will be kept confidential

Advance your career with one of the world’s most respected brands and one of the top automotive companies in North America!

We’re driven by success, are you?

Must be legally entitled to work in the USA at time of application.

EEOC and Veteran Documentation
During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.
At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all 
Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.
Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.