Bilingual Customer Support & Operations Specialist - Freelance, Remote
Magic One
Bilingual Customer Support & Operations Specialist - Freelance, Remote
Description\nAbout the Client
Our client is an established exterior renovation company specializing in windows, doors, siding, and other home exterior products serving the greater Montreal area. They partner with leading industry brands to provide high-quality renovation solutions with flexible financing options. As a growing business committed to exceptional customer service, they're seeking support to enhance their client communications and operational efficiency.
Why does this role exist?
This position was created to address critical communication gaps and improve client relationship management for our growing renovation business. We need a detail-oriented professional who can efficiently handle incoming customer inquiries while supporting our operational processes. By managing client communications and administrative tasks, you'll free up our technical team to focus on project delivery, ensuring our customers receive timely responses and excellent service throughout their renovation journey.
The Impact you’ll makeCustomer Communication Management \nAnswer and manage 10-30 incoming phone calls daily with a professional, helpful demeanor\nRespond to 20-30 emails daily, ensuring prompt and accurate information\nTriage inquiries, answering simple questions and routing complex issues appropriately\nCommunicate effectively with clients in both English and French\nOperational Support \nSchedule and coordinate client appointments and installation bookings\nMaintain accurate records of client interactions and project status\nSupport the team with administrative tasks to ensure smooth business operations\nHelp maintain organized documentation of projects and client communications\nClient Relationship Enhancement \nServe as the first point of contact for clients, representing the company professionally\nFollow up with clients to ensure satisfaction and address any concerns\nProvide information about products, services, and financing options\nContribute to improved customer experience through attentive and efficient service\nSystem Management \nUtilize CRM tools (Pipedrive, Monday, CompanyCam) to track client interactions\nOrganize information in Google Workspace applications\nAssist with basic documentation and record-keeping using company tools\nSupport basic bookkeeping processes in QuickBooks as needed\n\nConsistently answer calls and emails within established response time targets\nPositive client feedback regarding communication and service quality\nReduction in missed client communications and follow-ups\nEfficient management of appointment scheduling and installation bookings\n
Skills, Knowledge and ExpertiseRequired:\nFluency in both English and French (Quebec French strongly preferred)\nPrevious customer support or client service experience\nExperience with phone systems and email management in a professional setting\nFamiliarity with CRM systems and Google Workspace applications\nStrong organizational skills with the ability to prioritize multiple tasks\nWFH Set-Up:\nComputer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor and up.\nInternet speed of at least 40MBPS\nHeadset with an extended mic that has noise cancellation and a webcam\nBack-up computer and internet connection\nQuiet, dedicated workspace at home\n\n\nYour Superpowers:\nExceptional communication skills in both English and French\nCalm and professional phone manner, even during high-volume periods\nAbility to quickly understand client needs and provide appropriate solutions\nExcellent organizational skills to manage multiple priorities simultaneously\nAdaptability to learn new software systems and processes\nDetail-oriented approach to documentation and record-keeping\nNatural ability to build rapport with clients and team members\nYou should apply if… \nYou thrive in roles that balance customer interaction with administrative responsibilities\nYou're passionate about providing outstanding customer experiences\nYou enjoy solving problems and finding solutions for clients\nYou're comfortable communicating professionally in both English and French\nYou're tech-savvy and quick to adapt to new software and systems\nYou find satisfaction in creating order and efficiency in business operations\nYou're excited about contributing to a growing home renovation business\n\nWhat to expect...
\nWork Setup:\nRemote position\nMust have a reliable internet connection and a quiet workspace\nRequired to provide own computer with Intel Core i5 or something similar or higher operating system\nWorking Hours:\nMonday to Friday, 8 AM to 4 PM EST (Eastern Standard Time)\n40 hours per week\nCompensation:\n$7 per hour\nNo benefits package included\n
Benefits
Department: Boutique Client
Employment Type: Full Time
Location: LatAm - Chile
Reporting To: Client via Magic
Compensation: $7.00 / hour
Description\nAbout the Client
Our client is an established exterior renovation company specializing in windows, doors, siding, and other home exterior products serving the greater Montreal area. They partner with leading industry brands to provide high-quality renovation solutions with flexible financing options. As a growing business committed to exceptional customer service, they're seeking support to enhance their client communications and operational efficiency.
Why does this role exist?
This position was created to address critical communication gaps and improve client relationship management for our growing renovation business. We need a detail-oriented professional who can efficiently handle incoming customer inquiries while supporting our operational processes. By managing client communications and administrative tasks, you'll free up our technical team to focus on project delivery, ensuring our customers receive timely responses and excellent service throughout their renovation journey.
The Impact you’ll makeCustomer Communication Management \nAnswer and manage 10-30 incoming phone calls daily with a professional, helpful demeanor\nRespond to 20-30 emails daily, ensuring prompt and accurate information\nTriage inquiries, answering simple questions and routing complex issues appropriately\nCommunicate effectively with clients in both English and French\nOperational Support \nSchedule and coordinate client appointments and installation bookings\nMaintain accurate records of client interactions and project status\nSupport the team with administrative tasks to ensure smooth business operations\nHelp maintain organized documentation of projects and client communications\nClient Relationship Enhancement \nServe as the first point of contact for clients, representing the company professionally\nFollow up with clients to ensure satisfaction and address any concerns\nProvide information about products, services, and financing options\nContribute to improved customer experience through attentive and efficient service\nSystem Management \nUtilize CRM tools (Pipedrive, Monday, CompanyCam) to track client interactions\nOrganize information in Google Workspace applications\nAssist with basic documentation and record-keeping using company tools\nSupport basic bookkeeping processes in QuickBooks as needed\n\nConsistently answer calls and emails within established response time targets\nPositive client feedback regarding communication and service quality\nReduction in missed client communications and follow-ups\nEfficient management of appointment scheduling and installation bookings\n
Skills, Knowledge and ExpertiseRequired:\nFluency in both English and French (Quebec French strongly preferred)\nPrevious customer support or client service experience\nExperience with phone systems and email management in a professional setting\nFamiliarity with CRM systems and Google Workspace applications\nStrong organizational skills with the ability to prioritize multiple tasks\nWFH Set-Up:\nComputer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor and up.\nInternet speed of at least 40MBPS\nHeadset with an extended mic that has noise cancellation and a webcam\nBack-up computer and internet connection\nQuiet, dedicated workspace at home\n\n\nYour Superpowers:\nExceptional communication skills in both English and French\nCalm and professional phone manner, even during high-volume periods\nAbility to quickly understand client needs and provide appropriate solutions\nExcellent organizational skills to manage multiple priorities simultaneously\nAdaptability to learn new software systems and processes\nDetail-oriented approach to documentation and record-keeping\nNatural ability to build rapport with clients and team members\nYou should apply if… \nYou thrive in roles that balance customer interaction with administrative responsibilities\nYou're passionate about providing outstanding customer experiences\nYou enjoy solving problems and finding solutions for clients\nYou're comfortable communicating professionally in both English and French\nYou're tech-savvy and quick to adapt to new software and systems\nYou find satisfaction in creating order and efficiency in business operations\nYou're excited about contributing to a growing home renovation business\n\nWhat to expect...
\nWork Setup:\nRemote position\nMust have a reliable internet connection and a quiet workspace\nRequired to provide own computer with Intel Core i5 or something similar or higher operating system\nWorking Hours:\nMonday to Friday, 8 AM to 4 PM EST (Eastern Standard Time)\n40 hours per week\nCompensation:\n$7 per hour\nNo benefits package included\n
Benefits
Confirm your E-mail: Send Email
All Jobs from Magic One