Bilingual Customer Support Specialist - Freelance, Remote
Magic One
Bilingual Customer Support Specialist - Freelance, Remote
Description\nAbout the Client
Our client is a fast-growing education services company based in California, dedicated to providing personalized academic support to K–12 students. They specialize in college counseling, test preparation, and enrichment programs that help students achieve admission into top universities worldwide. With a strong record of success and a commitment to student excellence, they offer both online and in-person services to families across diverse backgrounds.
Why does this role exist?
This role exists to ensure seamless communication and support for students and parents while maintaining smooth operations behind the scenes. The client needs a proactive professional who can manage daily communications, coordinate class schedules, and provide timely updates to both families and instructors. By hiring for this position, the client’s goal is to deliver a high-quality customer experience that reduces stress for families and allows instructors to focus on teaching.
The Impact you’ll makeCustomer Support & Communication\nRespond promptly to emails and live chats from students and parents.\nConduct light follow-up calls when necessary to confirm attendance or resolve concerns.\nUse WeChat for external communications and GChat for internal team updates.\nScheduling & Calendar Management\nCoordinate class schedules and ensure accurate updates to the shared calendar.\nAdd new classes and sessions to the calendar.\nRemind and follow up with students and parents about scheduled sessions.\nStudent & Instructor Coordination\nReview and update student profiles with accurate information.\nShare important updates with instructor groups to ensure smooth class delivery.\nAct as a liaison between students, parents, and instructors for scheduling and class attendance.\nAdministrative Organization\nMaintain clear records of student interactions and class schedules.\nSupport the client’s platforms and websites with accurate inputs.\nAssist in coordinating events or special sessions when needed.\n
Skills, Knowledge and ExpertiseRequired:\nMinimum 1–2 years of customer service experience (email, chat, and/or phone).\nProven experience supporting a service-based business or education-related services.\nStrong bilingual skills: English and Mandarin (written and spoken).\n\nDemonstrated ability to manage calendars and schedules.\nStrong organizational skills with high attention to detail.\nWFH Set-Up:\nComputer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor and up.\nInternet speed of at least 40MBPS\nHeadset with an extended mic that has noise cancellation and a webcam\nBack-up computer and internet connection\nQuiet, dedicated workspace at home\n\n\nYour Superpowers:\nExcellent written and verbal communication skills in English and Mandarin.\nTech-savvy with strong working knowledge of Google Workspace (Gmail, GDocs, GSheets, GMeet, Calendar).\nAdaptability to quickly learn client platforms and tools\nStrong interpersonal skills—empathetic, patient, and proactive.\nDetail-oriented with the ability to manage multiple tasks simultaneously.\nYou should apply if… \nYou enjoy helping students and parents feel supported and well-informed.\nYou are proactive, adaptable, and thrive in fast-paced environments.\nYou believe in the importance of education and are motivated by making a difference in students’ academic journeys.\nYou value accuracy, clear communication, and take pride in being detail-oriented.\nYou’re comfortable working independently while being a reliable team player.\n\nWhat to expect...
\nWork Setup:\nRemote position\nMust have a reliable internet connection and a quiet workspace\nRequired to provide own computer with Intel Core i5 or something similar or higher operating system\nWorking Hours:\n32 hours per week\n10 AM-7 PM Pacific Time, with 1 hour unpaid break\nThursday to Sunday, Pacific Time\nCompensation:\n$7 per hour\nNo benefits package included\n
Benefits
Department: Support & Leadership
Employment Type: Part Time
Location: Global+
Reporting To: Client via Magic
Compensation: $7.00 / hour
Description\nAbout the Client
Our client is a fast-growing education services company based in California, dedicated to providing personalized academic support to K–12 students. They specialize in college counseling, test preparation, and enrichment programs that help students achieve admission into top universities worldwide. With a strong record of success and a commitment to student excellence, they offer both online and in-person services to families across diverse backgrounds.
Why does this role exist?
This role exists to ensure seamless communication and support for students and parents while maintaining smooth operations behind the scenes. The client needs a proactive professional who can manage daily communications, coordinate class schedules, and provide timely updates to both families and instructors. By hiring for this position, the client’s goal is to deliver a high-quality customer experience that reduces stress for families and allows instructors to focus on teaching.
The Impact you’ll makeCustomer Support & Communication\nRespond promptly to emails and live chats from students and parents.\nConduct light follow-up calls when necessary to confirm attendance or resolve concerns.\nUse WeChat for external communications and GChat for internal team updates.\nScheduling & Calendar Management\nCoordinate class schedules and ensure accurate updates to the shared calendar.\nAdd new classes and sessions to the calendar.\nRemind and follow up with students and parents about scheduled sessions.\nStudent & Instructor Coordination\nReview and update student profiles with accurate information.\nShare important updates with instructor groups to ensure smooth class delivery.\nAct as a liaison between students, parents, and instructors for scheduling and class attendance.\nAdministrative Organization\nMaintain clear records of student interactions and class schedules.\nSupport the client’s platforms and websites with accurate inputs.\nAssist in coordinating events or special sessions when needed.\n
Skills, Knowledge and ExpertiseRequired:\nMinimum 1–2 years of customer service experience (email, chat, and/or phone).\nProven experience supporting a service-based business or education-related services.\nStrong bilingual skills: English and Mandarin (written and spoken).\n\nDemonstrated ability to manage calendars and schedules.\nStrong organizational skills with high attention to detail.\nWFH Set-Up:\nComputer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor and up.\nInternet speed of at least 40MBPS\nHeadset with an extended mic that has noise cancellation and a webcam\nBack-up computer and internet connection\nQuiet, dedicated workspace at home\n\n\nYour Superpowers:\nExcellent written and verbal communication skills in English and Mandarin.\nTech-savvy with strong working knowledge of Google Workspace (Gmail, GDocs, GSheets, GMeet, Calendar).\nAdaptability to quickly learn client platforms and tools\nStrong interpersonal skills—empathetic, patient, and proactive.\nDetail-oriented with the ability to manage multiple tasks simultaneously.\nYou should apply if… \nYou enjoy helping students and parents feel supported and well-informed.\nYou are proactive, adaptable, and thrive in fast-paced environments.\nYou believe in the importance of education and are motivated by making a difference in students’ academic journeys.\nYou value accuracy, clear communication, and take pride in being detail-oriented.\nYou’re comfortable working independently while being a reliable team player.\n\nWhat to expect...
\nWork Setup:\nRemote position\nMust have a reliable internet connection and a quiet workspace\nRequired to provide own computer with Intel Core i5 or something similar or higher operating system\nWorking Hours:\n32 hours per week\n10 AM-7 PM Pacific Time, with 1 hour unpaid break\nThursday to Sunday, Pacific Time\nCompensation:\n$7 per hour\nNo benefits package included\n
Benefits
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