Bilingual Deskside Analyst

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Our client requires a Deskside Analyst to provide expert hardware and software support for desktop users, manage and troubleshoot end-user devices in a complex environment while supporting business users through bilingual communication and technical documentation. Must have own mode of transportation plus strong verbal and written skills in English and French is required.

Work is onsite from Kanata, ON office.

Kanata, Ontario (Onsite)

Responsibilities

Duties Include: 

Apply strong expertise with hardware and desktop software applications Provide desktop hardware and software support to users Administrate/support computer end-user devices in a large, complex environment supporting device hardware (e.g. PCs and Mac’s, mobile devices, and peripherals), operating systems, device imaging application installation, deployment and security tools. Perform troubleshooting and managing file and print services Communicate effectively and professionally including producing written technical material that is concise and grammatically correct Mandatory Requirements

Required Experience:

Must be fluent in both French and English with strong written skills. 1-2 years of previous Deskside support experience. Must have own mode of transportation to travel

Required Skills:

Diploma or Certificate within the scope of Information Technology or High School diploma combined with years of experience in a deskside support role. CompTIA A+ or equivalent experience Good communication, time management and mathematical skills Dependable and reliable Attention to detail and documentation – you take pride in your work Basic knowledge of desktops, laptops, printers, tablets, mobile phones, and computer related peripherals. Clean criminal record and driving abstract Desirable Requirements Meeting Room support experience would be an asset. Strong knowledge of Microsoft Teams and Teams Telephony would be a significant asset.

Job Posting ID: 56079

Location: Kanata, Ontario (Onsite)

Estimated Starting Date: Mar 10, 2025

Estimated End Date: till Feb 28, 2026 + pos. extensions up to 4 years

Posting Closing Date: February 25, 2025

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