McGrath might be the best company you’ve never heard of! What started as a small business over 45 years ago has blossomed into a $900M+ industry leader with 1,200+ employees, five dynamic business units, and a strong presence across multiple industries. As a publicly traded company (NASDAQ: MGRC), we’ve built our success on innovation, strong values, and an exceptional team. Through it all, we’ve stayed true to our roots, maintaining a close-knit culture that’s hard to find in companies our size. Our people are the heart of our success, and we value those who bring fresh ideas, build meaningful partnerships, and thrive in a dynamic work environment. If you're looking for a stable, growing company where you can truly make a real difference, we’d love to hear from you!
“A Day in the Life”
The Desktop Support Technician role is to support and maintain organizational computer systems, desktops, laptops, and peripherals. This includes installing, diagnosing, repairing, maintaining, and upgrading all organizational hardware and equipment while ensuring optimal workstation performance. This person will also be responsible for troubleshooting problem areas and will log and resolve or facilitate the resolution of all incident tickets. This role also provides on-site, telephone, and email support to local and remote users in a timely and accurate fashion. The Technician will also accurately and in a timely manner perform tasks assigned from Incidents and Requests.
“What You’ll Do”
Deliver an exceptional customer experience to our internal partnersWork within the Service Desk environment to provide remote and in-person support to end usersTroubleshoot a range of problems including PC hardware/software issues related to desktops, laptops, printers, and peripherals including LAN and voice networkProvide local walk-up service on hardware and software issues, daily rounding of facility and on-site supportUsing the Company’s ticket management system log issues and maintain thorough documentation regarding problems and next actions, monitor status and update customers, work all issues to resolution within established Service Level Agreement Act as an escalation point for Tier 1 support. (Or for internal support in higher roles).Support resolution of service outagesAssist with training, documentation and support for Desktop Support Team and Service DeskConducts hardware replacement including acquiring, installing and upgrading components and software after diagnostics, if necessaryResponsible for new hire setup and PC reassignment setup including onboarding and training as needed for hardware and softwareAssists in large projects like office-wide hardware and/or software upgrades, such as replacing personal computer equipment, migrating to new personal computers, and special software installsCollaborate with Technology team members to ensure efficient operation of the organization's desktop computing environment
“Must Haves”
Excellent customer service skills, especially communication and writing skills. Well organized. Professional presentation, friendly and outgoing, can-do attitude a must. Self-starting and motivated.Prior experience in handling Desktop Support requests, including escalations from other Desktop and Systems Administrators.Prior experience involving break/fix repair for medium to large scale client services group.Knowledge and experience with VPN and remote access systems, virtual desktop and server environments.Knowledge of desktop operating systems: Windows 10, Windows 11Demonstrated understanding of computer hardware, operating system functions and components and peripheral equipment.Experience using Ghost or other desktop imaging software.Extensive knowledge of Microsoft Outlook 2016 and Windows 10 & 11 Professional; working knowledge of Microsoft Office M365, Windows 2025 Server and Active Directory.Experienced in troubleshooting network issues from the endpoint. Must be able to produce clear and concise written documentation for technical and non-technical audiences.Experience providing support for iOS (iPhones/iPads), and Android devicesRelevant bachelor's degree from four-year College or university or equivalent work experience.Must be bi-lingual (English/Spanish)A+ CertificationMCSA Certification
Special Considerations:
Must be able to lift 50 Lbs.Must have reliable transportation and be willing to travel to remote sites.Work Schedule: 8:00 AM to 5:00 PM Mon-Fri (On-Site 5-Days)On-call Duties
“Perks”
It’s a great place to work where you are given the space to share ideas and opinions and the bottom-line is “YOU” matter! We value our employees' Quality of Life, and when it comes to mental health, recovery, and self-care, there is no one-size-fits-all approach that is why we provide resources where employees can find information on several wellness topics like nutrition, exercise, emotional health, and more! We all need to rest and recharge that’s why in addition to vacation and sick time we also offer 10 days + 2 half days company-paid holidays! We offer a variety of benefits that offer you flexibility and choice, a simple selection experience, and the ability to take control over your benefit spending.401(k) Retirement Plan with Company Match.Life is unpredictable, having Company Paid Life Insurance and knowing that your loved ones will be protected financially in the event of an unexpected death can give you peace of mind.We also offer DailyPay, HSA, FSA, EAP and Pet Insurance!
The specific pay rate and level, if applicable, will depend on the successful candidate’s qualifications, prior experience and location.
A Message from Our CEO, Joe Hanna
At McGrath, diversity and inclusion are important to our culture and core values. One of our core values is that YOU matter. This means everyone in the company, inclusive of race, color, nationality, gender, orientation, and all else. You are all important and critical to our operations and success. I believe cultivating a culture that is inclusive and embraces everyone is the right thing to do and as your leader, I’m committed to making this happen.
The pre-employment screening process includes social security verification and criminal background check. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, on the basis of disability and any other legally protected status.
Our company uses E-Verify to confirm employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify .
We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas at this time.
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