Main Duties and Responsibilities: • Plan and develop products of system integration services. • Make an investigation into new product lines and test them at our laboratory to evaluate if they meet customer’s requests. • Maintain or obtain necessary certification to resale the system integration products. • Support Sales department to promote system integration services. • Prepare accurate and self-explanatory sales presentations and proposals, for the purposes of presenting and explaining our products to customers. • Provide customers with system integration service for designing, installing, maintaining, and improving their System by working closely with customers • Efficiently demonstrate and explain the operation and use of our products to customers. • Select the correct products and/or assist customers in making product selections, based on the customers' needs, product specifications, applicable regulations, specifications and/or applications. • Troubleshoot regarding our customer’s system. • Keep the customer's data updated to share information with co-workers. • Submit a report to the supervisor in a timely manner on progress and results of daily activities. • Responsible for managing the daily work log and attendance of engineer staff. Manage the 1st evaluation of engineer staff. • Maintains engineer staff by orienting and training employees. • Participate in the administration and maintenance of the remote monitoring and management system, including but not limited to updating agent scripts, responding to alerts, monitoring dashboard, and periodic system reviews; • Work with sales teams and engineers for all projects, in order to identify new products and solutions, and research solutions for existing clients; • Document maintenance for all computer systems and network infrastructure; • Communicate with customers as required, so as to keep them informed of incident progress, notifying them of impending changes or agreed outages, etc.; • Work alongside all engineers to ensure that they are acquiring the necessary skill sets to perform their job functions and meet the set departmental and individual goals; and
• Perform any and all other related duties, as assigned by company, from time to time. Qualification / Requirements: The person must meet following qualifications and willing to improve one’s abilities under supervisor’s instructions: • Fluency in Japanese, business level English. • 5+ years’ hands-on experience in implementation of servers, network and other IT systems. • Experience with SI project management • Ability to positively communicate with customers • Ability to report the result of trouble shooting • Understanding of the organization’s goals and objectives • Excellent understanding of the organization’s goals and objectives • Ability to work in a team-oriented and collaborative environment Qualified candidates • Excellent written, oral, and interpersonal communication skills • Ability to research into systems issues and products as required and necessary • Ability to communicate efficiently, both in technical and user-friendly language • Highly self-motivated, as it pertains to technology • Expertise in basic Cisco CLI commands for Cisco Catalyst switches and low-end routers • Able to perform IT related basic mathematics, including subnet • Calculations, binary-hex-decimal conversions, and some basic Boolean Algebra calculations • Virus/Malware removal, troubleshooting BSOD, data recovery, user profile migration knowledge, both manually and using automated software • Strong basic networking knowledge: TCP/IP, DNS, DHCP, Wireless, VLANs, basic routing/switching, NAT, etc. • VPN connectivity troubleshooting and configuration (Cisco, Fortinet, PaloAlto, IPSec) • WAN Technology (SD-WAN, MPLS, VPN) • vSphere, Hyper-V and Terminal Services • Windows server Administration (2012-2019), Domain, DHCP, DNS and File share service • Security software, such as Anti-virus, Anti-SPAM, Anti-Spyware, and other security related technologies • Cloud related knowledge and experience such as Azure, Google, AWS