Bilingual (English/Spanish) ROI Specialist / Medical Records Clerk Start Date: February 2025 – Flexible start dates Pay Range: $21-24/hr Contract Length: 3 month Contract to Hire Worksite Location: 750 S. Bascom Ave, San Jose, CA (In-person role) Schedule: Mon-Fri 8am-5pm Job Summary: This position is responsible for processing all release of information requests in a timely and efficient manner ensuring accuracy and providing customers with the highest quality product and customer service. Associate must at all times safeguard and protect the patient's right to privacy by ensuring that only authorized individuals have access to the patient's medical information and that all releases of information are in compliance with the request, authorization, company policy and HIPAA regulations. Job Duties: · Completes release of information requests including retrieving patient's medical chart and returning chart, scanning medical record accurately and correctly and transmitting daily, according to requests, established procedures, and established standards of quality and productivity. · Date stamps all requests and highlights pertinent data to facilitate processing. · Validates requests and authorizations for release of medical information according to established procedures. · Performs quality checks on all work to assure accuracy of the release, confidentiality, and proper invoicing. · Maintain equipment in excellent operating condition (inside and out). · Provides excellent customer service by being attentive and respectful; insures understanding of customer request and follows-through as promised; and being proactive in identifying client concerns, or problems. · May receive incoming requests including opening mail, telephone inquiries, and retrieving facsimile inquiries depending on the needs to the client. · Maintains a neat, clean, and professional personal appearance and observes the dress code established. · Maintains a clean and orderly work area, insures that records and files are properly stored before leaving area. · Maintains working knowledge of the existing state laws and fee structure · Works within scope of position and direction; willingly accepts assignments and is available to take on additional facilities or help out during backlogs · Carries out responsibilities in accordance with client/site policies and procedures, including HIPAA, state/federal regulations related to operations, and labor regulations. · Maintains confidentiality, security and standards of ethics with all information. · Work with privileged information in a conscientious manner while releasing medical records in an efficient, effective, and accurate manner. Highlights: · Unlimited Growth – Quickly growing organization with room to advance (lead roles, supervisor roles,etc.). · For full time employees – 401k + matching, HSA + matching, Gift cards, employee discounts, high focus on employee health & wellness · Fun events – Going to Winchester Mystery House for Halloween with the team · Lots of employee participation & team driven environment. · Recent partnership with Forbes – certifying health friendly businesses Qualifications · Bilingual – English & Spanish · High School Diploma (GED) required · 1 year prior experience in a medical records department or like setting · Must have strong computer software experience -- general working knowledge of Microsoft Word and Excel required · Excellent organizational skills a must · Must be able to type 50 wpm · Must be able to use fax, copier, scanning machine · Must be willing to learn new equipment and processes quickly · Must be self-motivated, a team player · Must have proven customer satisfaction skills · Must be able to multi-task Drug Test: Yes – not screening for THC Pay and Benefits The pay range for this position is $21.00 - $24.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in San Jose,CA. Application Deadline This position is anticipated to close on Feb 19, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.