TalentWorld is recruiting several Bilingual IT Service Helpdesk (Night Shift) individuals for one of our clients, a leader in professional services in North America and a proud Global 500 company! The FULLY REMOTE Bilingual IT Service Helpdesk individual will provide customer care solutions according to SLAs and company quality standards. 

We are looking for a Bilingual (Spanish & French) IT Service Helpdesk (Night Shift; 11pm to 7am EST).

Bilingual IT Service Helpdesk Responsibilities: Handling inbound customer calls and ensuring accurate documentation Documenting, notifying, escalating, tracking, and following up on all incidents Providing excellent customer service with a strong understanding of customer business needs Adhering to incident management processes, client system policies, and service desk procedures Actively seeking opportunities to improve knowledge and skills though coaching, feedback, and reviewing knowledge base content Cross-training to support multiple clients, ensuring flexibility and adaptability across various systems Supporting 20-30 contacts per day (400-500 monthly) Bilingual IT Service Helpdesk Qualifications: Minimum 1 year of customer service (Technical) experience required. Must be fluent in both Spanish and French, English considered an asset Strong computer literacy and proficiency in relevant software applications. Excellent communication and interpersonal skills. Ability to work in a fast-paced, team-oriented environment. Demonstrated ability to handle stressful situations with professionalism. Employment Details Wage: $27 an hour on T4 Duration: 12 months contract, potential of perm Schedule: Night Shift; 11pm to 7am EST Location: Montreal, Ottawa or Toronto Interested in the role of Bilingual IT Service Helpdesk? Apply now!

Accommodations are available upon request to support your participation during all stages of the recruitment process.

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