Bilingual IT Support Specialist - Freelance, Remote

Department: Support & Leadership

Employment Type: Full Time

Location: Philippines

Reporting To: Client via Magic

Compensation: $7.00 / hour

Description\nAbout the Client
A leading West Coast-based payment processing company specializing in POS solutions for the restaurant industry. They provide comprehensive merchant services, including Clover POS systems, payment gateways, and online ordering platforms. Their commitment to excellent customer service drives their mission to help restaurants streamline their operations through innovative payment solutions.

Why does this role exist?
This position is essential for providing dedicated technical support to our diverse merchant base and sales agents who rely on our POS systems and payment solutions. The role bridges the language gap between English and Spanish-speaking clients while ensuring smooth operations of their critical payment systems. We're seeking a technical professional who can deliver exceptional customer service while troubleshooting complex POS-related issues. 

The Impact you’ll makeTechnical Support & Troubleshooting \nDiagnose and resolve POS system issues\nProvide real-time support for payment gateway challenges\nGuide users through system configurations\nImplement technical solutions for online ordering platforms\nCustomer Success \nDeliver exceptional bilingual customer support\nBuild strong relationships with merchants and sales agents\nEnsure minimal system downtime for clients\nDocument support interactions and solutions\nSystem Management \nAssist with POS setup and configuration\nMonitor system performance\nImplement updates and maintenance procedures\nMaintain technical documentation\n

Skills, Knowledge and ExpertiseRequired:\nProven experience with POS systems and payment processing technology\nExperience with Clover POS systems is a plus\nFluent in both Spanish and English (written and verbal)\nTechnical support or customer service experience\nStrong problem-solving and troubleshooting skills\nAbility to work US Pacific Time Zone hours\nWFH Set-Up:\nComputer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor and up.\nInternet speed of at least 40MBPS\nHeadset with an extended mic that has noise cancellation and a webcam\nBack-up computer and internet connection\nQuiet, dedicated workspace at home\n\n\nYour Superpowers:\nPOS system expertise\nClover POS experience (preferred)\nPayment gateway knowledge\nOnline ordering platforms expertise\nTechnical troubleshooting\nDocumentation skills\nYou should apply if… \nYou thrive in fast-paced technical support environments\nYou're passionate about helping businesses succeed\nYou enjoy solving complex technical problems\nYou're committed to delivering exceptional customer service\nYou can maintain composure under pressure\nYou're detail-oriented and organized\n\nWhat to expect...

\nWork Setup:\nRemote position\nMust have a reliable internet connection and a quiet workspace\nRequired to provide own computer with Intel Core i5 or something similar or higher operating system\nWorking Hours:\nMonday to Friday, 9 AM to 6 PM PST (Pacific Standard Time)\nOccasional weekend availability for urgent matters\n40 hours per week\nCompensation:\n$7 per hour\nNo benefits package included\n

Benefits