Position Summary:
This position manages all domestic/international shipments ensuring effective customer service, carrier sales, accurate shipment processing, timely deliveries and troubleshooting errors for all existing clients.
Responsibilities:
General operations and Customer service:
• Primarily responsible for providing effective customer service for all internal and external customers by utilizing in-depth knowledge of operational processes.
• Co-ordinate with agents, customers vendors for timely shipments in assigned accounts.
• Conduct a high degree of customer service and professionalism within a team environment through problem assessment, identification, and resolution.
• Ensure Standard Operating Procedures are available for each account serviced.
• Deliver custom solutions to client in order to simplify their logistics needs.
Sales support:
• Prepare and present proposals, quotes and recommend services for key accounts.
• Conduct internal audit for assigned accounts, as needed.
• Building relationships with key accounts and support their logistic matters.
Qualifications:
• Over 10 years’ experience in the logistics industry is strongly preferred.
• Demonstrate ability to provide great Sales and customer service.
• Domestic Travel as needed.
• Outstanding problem solving and leadership skills
• Experience providing customer service to internal and external customers, including meeting quality standards for customer services.
• Knowledge of domestic and international transportation modes and providers.
• Experience using time management skills such as prioritizing/organizing and meeting deadlines of multiple projects with varying completion dates.
• Strong leadership.
• Fluency in Japanese reading, writing, and oral communication is needed.