Requisition ID: 217891

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

 

Bilingual Manager, Change Management -International Banking(English/Spanish)

 

Scotiabank is Canada's most international bank, with an international presence unmatched by other Canadian Banks. Our operations include providing a full range of financial products, solutions and advice to retail, small business and commercial customers in Latin America, the Caribbean, Central America, and the Asia Pacific. In addition, our partnerships with associated corporations in China, Curacao, Thailand, and Venezuela provide an entire suite of personal, commercial, wealth management and insurance services to over 24 million customers globally.

 

Join a purpose-driven winning team, committed to results, in an inclusive and high-performing culture.

 

Purpose

The Manager, Change Management is responsible for providing advisory and tactical support on change management across all key projects and BAU activities led by the International Banking Internal Controls team.

The Manager, Change Management focuses on the people side of change derived from changes made to business processes, policies, systems, technology, roles and responsibilities and organizational structure. The primary responsibility is creating and implementing change management strategies and plans that maximize business and employee adoption and usage of the changes, working to drive faster adoption and higher utilization while minimizing resistance. The Manager develops communications and change management frameworks, programs, processes, and tools while integrating strategy-focused concepts and principles that can be used on an ongoing basis to execute, manage change and realize results from the strategy.

 

 

What You’ll Do:

 

 Support the development of change management strategies and strategic priorities by:

Contributing to the development of the strategy, strategic priorities, long term vision and plan Supporting the calendaring of all planning steps including change management strategy planning and business planning/alignment in collaboration with business partners Aligning our change management’s priorities and initiatives to the Bank’s strategic priorities to effectively identify challenges and opportunities

 

Support the execution and results for key change management plans by:
 

Applying a structured and sustainable change management methodology in designing and leading change management activities to create a strategy that supports adoption of the changes required by the project Creating tools for managers and employees for implementing sustainable change to ensure effective delivery of change management strategy programs Completing change management assessments identifying, analyzing and preparing risk mitigation tactics; identifying and managing anticipated resistance Tracking, monitoring and communicating the progress of initiatives against defined project milestones to ensure progress versus expectations Establishing a two-way communication process with project participants, senior management and all other stakeholders to maintain support, negotiate priorities and ensure the change initiatives stay on track Assessing the change impact by conducting impact analyses, assessing change readiness and identifying key stakeholders as required Coordinating efforts with other specialists, including HR Business Partners, Communications, Customer Experience and Training teams Working with the Project Management Office in establishing an overall planning process; integrating change management activities into project plans Evaluating and ensuring business and employee readiness and managing stakeholders, tracking and reporting issues
 

 

Support of strategic change management initiatives by:
 

Understanding the various change management needs from a repository, tactical and advisory perspective Supporting communication efforts - i.e. the design, development, delivery and management of communications - in order to deliver a single consistent message across the organization and initiatives Supporting training efforts, providing input, documenting requirements and supporting the design and delivery of training programs as required Reviewing and providing sign off on communication and training strategies/materials, ensuring they align with established processes and change management framework Contributing to the development of KPIs; measuring success metrics and monitoring change progress Creating ongoing awareness and engagement through presentations to a variety of  stakeholders Providing post-implementation status updates and support to stakeholders to ensure ongoing project success Maintaining an awareness of competitive best practices and emerging trends around change management and ensuring strategic initiatives continue to be competitive and support the business lines’ objectives

 

Support IB Internal Control Program Communications and Employee Engagement strategy by:

Developing and executing the annual Change Management and Communications Roadmap Developing and delivering various communication tactics to promote employee engagement throughout the year Supporting digital channels and portals to drive collaboration and best practices Providing ongoing support to Internal Controls leadership team

 

 

What You'll Bring:

 

 Spanish language fluency University degree in Communications, Organizational Behaviour, Human Resources, or Business is required A change management certification or designation is highly desired Strong presentation, facilitation, coaching, and project management skills to support change processes Over 3 years of financial services and management experience required

 

  

Interested?

 

If your experience is closely related but doesn’t align perfectly with every qualification, we do encourage you to apply - you might be the right candidate for this or other roles at Scotiabank!

At Scotiabank, every employee is empowered to reach their fullest potential, respected for who they are and, embraced for their differences. That’s why we work to grow and diversify talent and engage employees in a performance-oriented culture.

 

 

What's in it for you?

 

Scotiabank wants you to be able to bring your best self to work – and life, every day. With a focus on holistic well-being, our many flexible benefit programs are designed to help support your unique family, financial, physical, mental, and social health needs.

 

 

Location(s):  Canada : Ontario : Toronto 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.