Bilingual Merchant Services Support - Freelance, Remote

Department: Support & Leadership

Employment Type: Full Time

Location: Philippines

Reporting To: Client via Magic

Compensation: $7.00 / hour

Description\nAbout the Client
A leading payment processing solutions provider revolutionizing the industry with zero-cost credit card processing technology. They serve diverse businesses across retail, restaurant, and service sectors, helping eliminate processing fees through innovative payment solutions. Their commitment to merchant success is demonstrated through comprehensive support and cutting-edge technology platforms.

Why does this role exist?
We're seeking a Bilingual Merchant Services Support professional to facilitate smooth merchant onboarding and provide ongoing support for our payment processing solutions. This role is crucial in ensuring merchants successfully transition to and maximize the benefits of our zero-cost processing platform while maintaining high satisfaction levels through clear communication and efficient documentation processing. 

The Impact you’ll makeMerchant Onboarding Management \nProcess and audit MID applications, ACH forms, and leasing agreements\nCreate and manage merchant communication channels\nCoordinate equipment shipping and tracking information\nDocumentation and Compliance \nAudit STIPS for completeness and accuracy\nMaintain accurate merchant account records\nUpdate internal systems with account statuses\nMerchant Communication \nServe as primary point of contact for document collection\nProvide bilingual support in English and Spanish\nFacilitate clear communication between merchants and internal teams\nAdministrative Support \nAssist ASM with daily operational tasks\nPrepare customized sales materials\nManage vendor-related account activities\n

Skills, Knowledge and ExpertiseRequired:\nFluent bilingual proficiency in English and Spanish (written and verbal)\nMinimum of 1 year experience in customer service or administrative support\nDemonstrated experience with CRM systems and Google Workspace\nBackground in merchant services or payment processing (preferred)\nTrack record of managing detailed documentation processes\nWFH Set-Up:\nComputer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor and up.\nInternet speed of at least 40MBPS\nHeadset with an extended mic that has noise cancellation and a webcam\nBack-up computer and internet connection\nQuiet, dedicated workspace at home\n\n\nYour Superpowers:\nAdvanced proficiency in Google Workspace and Microsoft Office\nStrong documentation management abilities\nExcellent written communication in both English and Spanish\nCRM software expertise\nYou should apply if… \nYou thrive in fast-paced, evolving environments\nYou're passionate about providing exceptional customer service\nYou take pride in accuracy and organization\nYou enjoy working independently while contributing to team goals\nYou're adaptable and quick to learn new systems\nYou value clear communication and follow-through\n\nWhat to expect...

\nWork Setup:\nRemote position\nMust have a reliable internet connection and a quiet workspace\nRequired to provide own computer with Intel Core i5 or something similar or higher operating system\nWorking Hours:\nMonday to Friday, 9 AM to 6 PM PST (Pacific Standard Time)\nOccasional weekend availability for urgent matters\n40 hours per week\nCompensation:\n$7 per hour\nNo benefits package included\n

Benefits