Location: Various Locations, NY Category: Professional Posted On: Thu Oct 24 2024 Job Description: Empire State University, Office of Digital Innovation and Learning, seeks a full-time bilingual Multimedia Technologist at one of our New York state locations. As a Multimedia Technologist at Empire State University, you will play a crucial role in creating training materials and delivering training to support bilingual faculty and students at SUNY's leading online institution. The ideal candidate will help create bilingual multimedia training materials and deliver training that supports our faculty and students' use of learning environments. You will also help support faculty and student use of the learning management system and other university supported learning tools and apply this experience to training development. This position offers the opportunity to work in a dynamic and collaborative environment with a team of Empire Online instructional technologists and instructional designers. Responsibilities Include: + Provide support for bilingual faculty and students with training and translating support materials and courses. + Create supporting multimedia materials for distribution in both asynchronous and in-person trainings for the learning management system (LMS), video hosting and other supported tools used in the LMS. + Create and maintain knowledgebase articles including screenshots and instructional videos. + Provide first-level support and assistance to faculty via phone, email, live chat, and our ticketing system for the use of the learning management system, video platform and other supported university learning tools. + Assist with other Empire Online multimedia projects. + Liaison with other offices at the university to enhance overall student and faculty training. + Deliver excellent customer service, ensuring a positive experience for all users. Job Requirements: Required Qualifications: + Bachelor's degree from a regionally accredited institution. + A minimum of two years of relevant training and support experience. + Excellent verbal and written communication skills with attention to detail. + Familiarity with one or more learning management systems (Brightspace experience preferred). + Experience with video hosting platforms for training material distribution (Kaltura preferred). + Experience with Adobe Suite or equivalent tools for editing screenshots and videos. + Working knowledge of HTML for basic editing of articles or LMS pages using current HTML standards. + Working knowledge of accessibility compliance for online learning environments (WCAG 2.1). + Bilingual and biliterate in Spanish and English. Preferred Qualifications: + Experience working in higher education settings. + Experience providing bilingual support and training in educational settings. + Excellent interpersonal skills and ability to empathize with concerned customers. + Experience working collaboratively as part of a team. + Working knowledge of User Experience Testing (UX) or similar design processes. + Working knowledge of: + Web browser functionality (Firefox, Google Chrome, Microsoft Edge, Safari). + Mobile device: iOS and/or Android. + Microsoft 365 and Microsoft Office. + Virtual environment including Microsoft Teams. + Prior experience working effectively with faculty, staff, and students from diverse linguistic, cultural, and socioeconomic backgrounds. + Prior knowledge of and experience in working with bilingual and emergent bilingual learners, particularly in online settings. Special Information: + Occasional travel may be required to fulfill university-wide commitments. + Applicants must be currently authorized to work in the United States on a full-time basis. VISA sponsorship is not available for this position. + The successful candidate must complete and pass an online Spanish language proficiency test prior to an official offer of employment. + SUNY Empire provides employees with robust remote and flexible work options to meet the needs of students, faculty, and staff in a dispersed work environment. Additional Information: Rank/Salary: Instructional Support Associate, SL2 / $49,500-$52,000, dependent upon experience and qualifications. We are pleased to offer our employees an excellent benefit package which includes NYS health insurance, free dental and vision, competitive retirement options, and generous vacation, sick and holiday accruals; and a strong emphasis on work-life balance. We also offer professional-development activities for professionals and support staff. SUNY Empire is an AA/EEO/ADA employer. The University actively seeks applications from women, veterans, individuals with a disability, members of underrepresented groups or anyone that would enrich the diversity of the University. SUNY Empire is committed to fostering a diverse community of outstanding faculty, staff, and students, as well as ensuring equal educational opportunity, employment, and access to services, programs, and activities, without regard to an individual's race, color, national origin, religion, creed, age, disability, sex, gender identity, sexual orientation, familial status, pregnancy, predisposing genetic characteristics, military status, domestic violence victim status, or criminal conviction. Employees, students, applicants, or other members of the university community (including but not limited to vendors, visitors, and guests) may not be subjected to harassment that is prohibited by law or treated adversely or retaliated against based upon a protected characteristic. Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide their current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Office of Employee Relations at (518) 474-6988 or via email at info@oer.ny.gov. SUNY Empire provides reasonable accommodation to applicants with disabilities, veterans, or wounded warriors where appropriate. If you need a reasonable accommodation for any part of the application and hiring process, please contact the Office of Human Resources at (518) 587-2100 ext. 2240. In accordance with the Title II Crime Awareness and Security Act, a copy of our crime statistics is available upon request by calling (518) 587-2100, ext. 2800. It can also be viewed online at our Safety and Security website: www.sunyempire.edu/safety-security/.