The Compliance Analyst supports the organization in maintaining regulatory compliance and ethical standards. This role involves monitoring and reviewing processes, policies, and procedures to ensure they align with regulatory requirements and industry standards. The Compliance Analyst works closely with various departments to identify potential compliance risks and implement effective solutions.

Position Responsibilities:

Regulatory Compliance and Correspondence

Recipient on distribution lists from the Regulators to ensure awareness of upcoming changes and impact on PDS.

Corresponding with Regulators - both verbal and written addressing their concerns regarding submissions of documents related to new registrations, asset transfers, amendments, plan wind up, etc. - including QSPP correspondence via the portal and compliance letters.

First point of contact for Regulators.

FATCA/CRS certification on Non-Registered business – entity.

FATCA/CRS annual reporting for Non-Registered business – entity.

AML assessment on Non-Registered business – entity.

Registration of RPP and DPSP.

Maintain library of approved wording per Legal & Compliance, housing a shared document for Operations.

Team Leadership and Coaching

Coach team on how to respond to letters/questions from the regulators.

Point of contact for Escalations.

Documentation and Updates

Maintain Docsengine, including legislative changes, product changes, and updated government forms.

Update procedures, Ondex and CRM sites.

Post and house Compliance Certificate on the Sponsor Site (A ‘Standard’ version and ‘non-standard’ version).

Project Management and Subject Matter Expertise (SME)

SME and assisted on applicable projects, such as product enhancements, unclaimed property, etc.

Oversight and SME on reportable events and CAP completion.

Representation and Communication

Dedicated representative for Manulife PDS with Retraite Quebec

Required Qualifications:

5+ years of experience within Financial services, preferably pensions

Bilingual (French/English)

Regulatory Knowledge: Understanding of relevant laws, regulations, and standards that apply to the Canadian pension industry.

Relevant Work Experience: Experience in compliance, risk management, auditing, or a related field

Communication Skills: Strong verbal and written skills to relay information clearly and effectively

Problem-Solving Skills: Ability to identify issues and develop solutions to compliance challenges.

Continuous Learning: A commitment to staying updated on changing regulations and industry best practices.

Preferred Qualifications:

Knowledge of Manulife systems and processes

Canadian Compliance Pension Certification

When you join our team:

We’ll empower you to learn and grow the career you want.

We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Primary Location

Working Arrangement

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.