Job Summary

Job Description

What is the role?

As an Operations Specialist within the CARDs EAC Team your primary responsibility is providing professional, attentive, and accurate information on credit card policies and procedures to internal service partners over the phone. In addition to your phone role, you will also be expected to perform non phone fulfillment activities as we support our various partners in meeting Service Level Agreements. This is a full time and shift oriented role offering flexible work arrangements on a National Team. If you have strong communication skills, are inquisitive and looking for a fast-paced team environment, we want to hear from you!
 

What will you do? 

Deliver accurate information and guidance related to Credit Card products/procedures/policies at first point of contactUtilize all available resources to deliver accurate and efficient problem resolutionDemonstrate strong analytical skills coupled with an innate ability to multi-taskFulfill a variety of credit card-related client requests in a timely and accurate manner (through CART and other channels)

What do you need to succeed?

Must-have 

Bilingualism (English and French) required, as you will regularly do business with RBC partners and/or employees across Canada with English and French speaking needs.Ability to confidently take on high call volumes, while prioritizing and multi-tasking with a commitment to delivering superior client serviceAbility to adapt and learn new skillsTechnically Savvy i.e. troubleshooting, ability to learn new systems/applicationsDemonstrate ability to effectively interact with partners, while delivering an exceptional customer experienceAvailable to work shifts within the business hours of 7am-12am EST Monday to Friday, Saturday 9am-9pm EST and Sunday 11am-9pm ESTPlease note that while this role is primarily work from home, it requires some days on site as determined by the business

Nice-to-have 

Knowledge of RBC Visa/MasterCard products and systems (i.e. CCSA, TS2, ERNEX, Sales Platform, IRIS, Originate, etc.)Previous call centre experience and/or processing centre experiencePrevious experience in fast-paced Enhanced Performance Management environment

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, achieving success that is mutual.

Ability to make a difference and lasting impactWork with a great and supportive teamFrench Language compensation available in applicable provincesFlex shift which includes compensation for evening and weekend shifts

Job Skills

Additional Job Details

Address:

YORK MILLS CENTRE, 10 YORK MILLS RD:TORONTO

City:

TORONTO

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

PERSONAL & COMMERCIAL BANKING

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2025-02-12

Application Deadline:

2025-02-26

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
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We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.