Bilingual Spanish Customer Service Rep (Remote US) Position Location: remote US based Hours: Mon- Fri 8am - 8pm EST (8 hour shifts), some Saturdays required 8am-5pm EST, overtime potential Pay: $18/hr. ***Candidates must be fluent in Spanish*** ***Position begins late Nov 2024 and ends late Feb 2025*** Here we grow again! Wipro is seeking individuals who combine excellent problem-solving skills with the ability to function effectively both as part of a team or on an individual basis to bring their talent to our team. Wipro is a leading global IT solutions and services company with over 240,000 dedicated employees serving clients across multiple continents and 66 countries. We offer a strong compensation package that includes competitive pay and day one benefits. Wipro also offers many opportunities for career advancement within our engaging and exciting culture. Position Summary: The Full Time Temporary Bilingual Spanish Customer Service Rep (Remote US) will provide information to customers in response to complaints, account questions, billing, cancelations, and other queries. This Person will also clarify customer requirements, probe for understanding, use decision-support tools and resources resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking. Core Responsibilities: Professionally handle incoming calls from customers and ensure that issues are resolved both promptly and thoroughly Demonstrate patience in all customer interactions, including maintaining a pleasant and professional tone Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer Maintain broad knowledge of client products and/or services Offer additional products and/or services as needed Prepare complete and accurate work including appropriately notating accounts as required Track, document and retrieve information in call tracking database Ensure service delivered to our customer meets contractual Key Performance Indicators (KPIs) Participate in activities designed to improve customer satisfaction and business performance Requirements: High School Diploma or GED 1 – 3 years’ experience in related field (Health Insurance, Affordable Care Act) Bilingual - Fluent in English and Spanish Strong computer navigations skills and pc knowledge Familiar with Microsoft Office Able to rotate shifts as needed Wipro is an Equal Employment Opportunity employer and makes all employment and employment-related decisions without regard to a person's race, sex, national origin, ancestry, disability, sexual orientation, or any other status protected by applicable law.