Customer Service Representative I

Are you an excellent problem solver? Are you passionate about people? Do you exhibit grace under pressure?

If so, a Customer Service Representative position with General Dynamics may be perfect for you and we invite you to apply to join our rapidly growing team of contact center professionals in El Paso, TX.

As a Customer Service Representative with General Dynamics Information Technology, you will utilize your root cause analysis and problem solving skills to manage inbound calls in our state-of-the-art contact center while supporting a large federal government contract. If you enjoy helping others, you will find this role to be both challenging and rewarding.

A day in the life of a Customer Service Representative:

Answering incoming phone calls on behalf of client; providing accurate and appropriate information to callersAssisting customers by researching issues, exploring answers, and providing information and alternative solutionsPlacing outbound customer service or customer satisfaction calls, as required by clientCompleting call guides; gather and verify required informationAttending telephone skills and program information training sessions; adhere to established levels of serviceAdhering to established customer service and documentation standards within required time framesAdhering to contact center scheduling, ensures telephone coverage during contact center hours of operationPerforming clerical or administrative duties as assigned

As a well-qualified candidate for this role, YOU MUST have:

A high school diploma or G.E.D.1 or more years of customer service or other telephone experienceExperience working with fax machines, computer software, and telephone technologyAn ability and willingness to work and train onsite as requiredAccess to high speed wired internet connectionAccess to a quiet work environment free from distractionsAn ability to pass a criminal background check, drug screening, and credit checkAn ability and willingness to working first 90 days without absencesResidency within a reasonable driving distance (approximately 60 miles) of our El Paso, TX facility

Even BETTER if YOU have:

1 or more years of call center experience (HIGHLY preferred)Demonstrated experience working with desktop/laptop setup and basic software installationIntermediate proficiency with web-based browsers such as Google Chrome or MS EdgeDemonstrated ability utilizing multiple monitors with an ability to multitask and talk while typingAn ability to work independently with limited supervision

Work Environment:

HybridHours of operation are : 6:00 am - 8:00 pm CST, M-F (Schedule subject to change at any time)

WHAT GDIT CAN OFFER YOU:

Competitive pay plus benefitsA hybrid work environment with opportunities to work from the comfort of your own homeAn opportunity to support a large government contract that aids citizens and businesses alike

​Applying for a career in GDIT’s Engagement Center is as easy as 1…2…3.   To learn more about GDIT’s Help Desk or Call Center positions and our candidate application process please call 833-GDIT-123.