Description We are looking for a dedicated and bilingual Spanish/English Customer Service Representative to join our team in Chicago, Illinois. This is a long-term contract position that requires strong communication skills and a customer-focused mindset. The role involves providing exceptional service to policyholders, addressing inquiries, resolving issues, and ensuring satisfaction in a fast-paced environment. Responsibilities: • Assist policyholders through inbound and outbound calls, addressing service and claims inquiries effectively. • Review and explain product benefits to customers, aiming to retain policyholders and enhance their understanding of insurance options. • Support premium collection efforts, including both current and past-due payments, while maintaining professionalism. • Handle administrative tasks such as data entry and document collection using multiple systems. • Meet departmental standards for call quality, average handle time, and other performance metrics. • Provide clear instructions and set expectations for customers regarding their policies and coverage. • Collaborate with team members to identify and propose process improvements that enhance customer satisfaction. • Demonstrate critical thinking skills to resolve complex issues and provide appropriate solutions. • Exhibit organizational traits and shared values while consistently striving to meet company objectives. • Adapt to varying shifts and schedules based on business needs. Requirements • High school diploma is required; a bachelor's degree is preferred. • Fluency in both Spanish and English, with strong verbal and written communication skills. • Proven ability to manage customer inquiries and resolve issues with a detail-oriented approach. • Experience in data entry and working with multiple applications. • Strong critical thinking and problem-solving skills to address complex customer needs. • Ability to work independently and consistently meet performance standards. • Knowledge of insurance policies and procedures is a plus. • Willingness to work flexible hours within the assigned timeframe. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .