Description We are offering a contract to permanent employment opportunity for a Bilingual Spanish/English Customer Service Worksite Representative in the insurance industry, located in Chicago, Illinois. The chosen candidate will be the initial point of contact for customers, addressing their concerns and inquiries while providing a positive customer experience. Responsibilities: • Provide support to policyholders by offering detailed insurance product information • Handle specific call types and fulfill requests according to departmental procedures • Assist customers with basic technical troubleshooting for self-service related issues • Respond to inquiries regarding claim service and intake related issues • Provide updates on policy statuses to policyholders • Exhibit and practice the organization's common purposes and shared traits • Participate in the training and mentoring of Entry Level Representatives • Forward calls to the sales team to increase revenue • Handle claim intake for policyholders • Maintain the standards of the department related to quality, average handle time, and other key performance indicators • Work in various shifts within the specified timeframe • Collaborate with leadership to understand organizational objectives, support process improvements, and provide feedback. Requirements • Proficiency in both Spanish and English languages • Demonstrable experience in Customer Service • Strong Communication skills • Sales experience, preferably in the insurance industry • Ability to conduct Training sessions • Understanding of company Procedures and Policies • Familiarity with Planning Processes • Commitment to Quality service delivery • Prior experience in the Insurance sector • Supervising skills with the ability to lead a team • Knowledge of the 'About Time' software • Proven Leadership Skills • Understanding of Hiring Processes • Ability to Troubleshoot issues • Knowledge of Revenue Accounting • Experience with Claim Administration • Familiarity with industry Practices • Excellent Time Management skills • Ability to Execute tasks efficiently • Proven Collaboration skills • Experience with KPI Reporting • Understanding of Process Improvement strategies • Strong Interpersonal Skills Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .