Join Our Mission-Driven Team! At Queens Community House (QCH), we don’t just provide services—we build connections, strengthen families, and empower communities. As a multi-site, multi-service settlement house, we are committed to enriching lives and fostering inclusivity. We are seeking passionate individuals who are inspired by our mission and eager to make a lasting impact. Your Role as a Family Worker As a Family Worker within the Queens Community House Childcare Network (QCCN), you’ll be a vital resource for families enrolled in the NYC Department of Education (DOE) EarlyLearn and 3K Programs. You will be the bridge between families and the resources they need—advocating, supporting, and guiding them throughout their childcare journey. From facilitating enrollment to connecting families with essential services such as education, healthcare, housing, and legal assistance, you will play a key role in shaping their experience. To learn more about QCCN, visit www.queenschildcare.org. What You'll Do + Champion family engagement efforts under the guidance of the QCCN Director. + Lead recruitment, intake, registration, and assessments for new families. + Serve as a trusted point of contact, responding promptly to inquiries and guiding families through the enrollment process. + Maintain meticulous records to ensure compliance with NYC DOE and Department of Health (DOH) regulations. + Track and analyze family data using reports, spreadsheets, and surveys. + Develop personalized family support plans and connect them to critical social services. + Plan and execute vibrant parent engagement activities alongside educational staff. + Provide direct assistance to families in need of special education, mental health, or housing support services. + Represent QCCN in case conferences and follow-up meetings for children with special needs. + Build and nurture relationships with community organizations offering support services. + Organize workshops, family events, and special gatherings to encourage community participation. + Co-create and update a Community Partner Resource Guide for families and providers. + Gather and analyze family feedback through surveys to enhance program quality. + Maintain thorough documentation of all engagement activities in alignment with the Early Childhood Framework for Quality (EFQ). + Connect families with other QCH programs and services that may benefit them. + Take on additional responsibilities as needed to support QCCN’s mission. What We’re Looking For + Bachelor's Degree in Human Services or a related field (Completed or In Progress). + Fluency in Spanish (required). + Willingness to travel within the QCCN catchment area. + Strong time management, written, and verbal communication skills. + Detail-oriented with the ability to multitask and prioritize. + Experience working with families with young children (required). + Experience in family childcare or working with infants and toddlers (preferred). + Tech-savvy: Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Teams), Zoom, and Google Docs. + NYC DOE PETS Clearance (required). What We Offer You! At QCH, we believe in investing in our people. Here’s what you can expect: + Comprehensive Benefits: Medical, Dental, and Vision Insurance. + Financial Security: Life Insurance and Flexible Spending Accounts (FSA). + Work-Life Balance: Generous Paid Family Leave and up to 27 days of annual leave (17 days in your first year) plus 12 sick days. + Career Growth: Professional development, training, and networking opportunities. + Additional Perks: Paid Federal Holidays and a 403(b) Retirement Plan. Plus! We supplement the New York State Paid Family Leave benefit to ensure our team members receive full pay during their approved leave. An Equal Opportunity Employer Queens Community House, Inc. is committed to equity, diversity, and inclusion. We do not discriminate based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or veteran status in accordance with federal, state, and local laws. Drug-Free Workplace We are a passionate, mission-driven organization committed to enriching the lives of our diverse community. Ready to make a difference? Apply today and become a part of something bigger!