Key Accountabilities • Responsible for creation of projects and maintenance of project data in SAP • Responsible in raising sales orders, and creating invoices • Management of timesheets in SAP • Coordinate with resolver groups • Address queries and other concerns raised by the business in relation to projects, timesheets and billings. • Always comply with JSOX requirements, approval and limits of Authority with regards to process on projects, timesheets and billing. Key Performance Indicators • Be able to achieve 100% SLA targets individually in both quality and timeliness. • Be able to achieve 100% SLA targets in team performance in both quality and timeliness. • To pro-actively participate in continuous service improvement programs and drives innovation • Proactively addresses operational problems and inefficiencies, requesting appropriate advice and guidance where necessary; • Compliance to company policies and procedures • Be able to maintain high productivity and meet overall attendance rating of not less than 3.0 • Is engaged and works well with the team and participates in team and company activities. • Builds sound and effective relationships with colleagues, managers and key customers, as evidenced by positive feedback. • Control issues are promptly raised and communicated through appropriate channels to highlight financial or business risks; • Proactively addresses operational problems and inefficiencies, requesting appropriate advice and guidance where necessary; • Reliable, motivated and committed to achievement of high standards and team objectives; • Exercises sound judgement and effectively utilizes available tools and resources; **Requisition ID** : 27352