At Arctic Wolf, we're redefining the cybersecurity landscape. With our employee Pack members, spread out globally, committed to setting new industry standards. Our accomplishments speak for themselves, from our recognition in the Forbes Cloud 100, CNBC Disruptor 50, Fortune Future 50, and Fortune Cyber 60 to winning the 2024 CRN Products of the Year award. We’re proud to be named a Leader in the IDC MarketScape for Worldwide Managed Detection and Response Services and earning a Customers' Choice distinction from Gartner Peer Insights. Our Aurora Platform also received CRN’s Products of the Year award in the inaugural Security Operations Platform category. Join a company that’s not only leading, but also shaping, the future of security operations.
Our mission is simple: End Cyber Risk. We’re looking for a Billing Analyst to be part of making this happen.
Position Overview and Objective
The Billing Analyst is responsible for the order processing and billing of Arctic Wolf’s deals and for providing administrative support to the sales organization. They do this effectively by validating customer purchase orders against their negotiated contracts, creating invoice drafts for review and approval, and posting the sales transactions once approved. These responsibilities are carried out with utmost focus on customer satisfaction, while ensuring full adherence to Arctic Wolf’s legal and financial policies. Billing Specialists are highly motivated individuals that efficiently employ sound judgment in a dynamic environment with minimal supervision. Their professionalism and dedication to operational excellence ensures all dealings with others are addressed promptly within tight timeframes.
Hours of Work
Working 3pm - 11pm Monday - Friday. with the additional shift working at month end.
Primary Responsibilities and Duties
Validate customer purchase orders and contracts for completeness and consistency.
Process orders and conduct invoicing, ensuring accuracy and lead time expectations are met.
Effectively manage increased volumes on Month and Quarter Ends.
Troubleshoot and resolve order management and billing issues.
Comply with the organization’s legal and financial policies, and other internal controls.
Process Credit & Re-bills.
Manage customer inquiries.
Key Skills
Detail and results-oriented, with an ability to work both quickly and accurately
Why Arctic Wolf?
At Arctic Wolf, we foster a collaborative and inclusive work environment that thrives on diversity of thought, background, and culture. This is reflected in our multiple awards, including Top Workplace USA (2021-2024), Best Places to Work – USA (2021-2024), Great Place to Work – Canada (2021-2024), Great Place to Work – UK (2024), and Kununu Top Company – Germany (2024). Our commitment to bold growth and shaping the future of security operations is matched by our dedication to customer satisfaction, with over 7,000 customers worldwide and more than 2,000 channel partners globally. As we continue to expand globally and enhance our technology, Arctic Wolf remains the most trusted name in the industry.
Our Values
Arctic Wolf recognizes that success comes from delighting our customers, so we work together to ensure that happens every day. We believe in diversity and inclusion, and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate that—by protecting people’s and organizations’ sensitive data and seeking to end cyber risk— we get to work in an industry that is fundamental to the greater good. We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our Pack Unity here. We also believe and practice corporate responsibility, and have recently joined the Pledge 1% Movement, ensuring that we continue to give back to our community. We know that through our mission to End Cyber Risk we will continue to engage and give back to our communities.
All wolves receive compelling compensation and benefits packages, including:
· Equity for all employees
· Flexible annual leave, paid holidays and volunteer days
· Training and career development programs
· Comprehensive private benefits plan including medical insurance for you and your family, life insurance (3x compensation), and personal accident insurance.
· Fertility support and paid parental leave
Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, colour, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law. Arctic Wolf is committed to fostering a welcoming, accessible, respectful, and inclusive environment ensuring equal access and participation for people with disabilities. As such, we strive to make our entire employee experience as accessible as possible and provide accommodations as required for candidates and employees with disabilities and/or other specific needs where possible. Please let us know if you require any accommodations by emailing recruiting@arcticwolf.com.
Strong oral and written communication skills
Ability to work independently, as well as in a team environment
Resilient, and embraces change
Strong computer literacy: Intacct and Salesforce experience an asset
Key Competencies
Minimum Qualifications
University/college education in relevant discipline
2-5 years of related experience in a similar environment