Vantive: A New Company Built On Our Legacy

 

Baxter is on a journey to separate our ~$5B Kidney Care segment into a standalone company. Vantive* will build on our nearly 70-year legacy in acute therapies and home and in-center dialysis to provide best-in-class care to the people we serve. We believe Vantive will not only build our leadership in the kidney care space, it will also offer meaningful work to those who join us.

 

At Vantive, you will become part of a community of people who are focused, courageous and don’t settle for the mediocre. Each of us are driven to help improve patients’ lives worldwide. Join us as we revolutionize kidney care and other vital organ support.

 

*Completion of the proposed separation of Kidney Care from Baxter into a standalone company (to be named Vantive) remains subject to the satisfaction of customary conditions.

Key Roles & Responsibilities

Complete daily activities according with the roleContact customers for disputes resolution as required.Understand customer profiles and their related sensitivities.Resolve unidentified payments that have been assigned as a billing dispute code.Complete into the corresponding timeframe credit and debit notes.Complete into the corresponding timeframe manual invoices.Complete into the corresponding timeframe Consolidated billing.Maintain daily Pending Order and follow ups on time.Issue requests for refunds of cash on account or credit memos as needed.Review Dispute documentation provided by cash application or the customer and work the dispute within the corresponding timeframe.Enter notes into Get Paid and provide sufficient information to the owner.Contact customers regarding unidentified Disputes, determine the reason, secure additional documentation as needed.Contact internal owners for resolution of Disputes that are not being cleared on a timely basis.Work with internal departments (CHOPs, Collections, Customer Service, Cash app, Sales, Marketing) to research, provide support in obtaining additional information.Manage the Dispute (GetPaid) email box, ensuring that the email is forwarded to the proper individual / team, if it is not for work that is completed by the team.Identify repetitive issues and communicate those to the proper owners to facilitate root cause analysis and cure.Develop strong working knowledge of customer base and company organizational structure.Support the training and process improvement effort.Participate in the performance review process.Escalated problematic accounts to the collection’s supervisor with an explanation of the issues and request assistance

Experience Required

Bachelor’s degree or equivalent work experience.2 years of successful experience in C2C area.Proficient in using JDE and GetPaid preferred.Proficient in using Microsoft Office suite.Experience in C2C process improvements.Ability to travel to the United States, Mexico, and/or Canada

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.