The Opportunity The Business Consultant is responsible for analyzing and maintaining Billing data for all products in the MIB Market. The analysis performed is critical to providing billing solutions for our MetLife customers. There is significant involvement with internal and external customers, specifically with analysis/mapping of data between our Eligibility, Plan Structure and Billing system. How You'll Help Us Build A More Confident Future * Analyzes and resolves customer issues that are escalated by team members or business partners and provides on-going support to Financial Consultant and Service in resolving customer or operational issues as they arise. * Responsible for resolving all assigned work on system error reporting within SLA. * Analyzes and resolves all issues and inquiries from customers and internal partners. Responds promptly and implements solutions efficiently. * Monitors reports for processing errors/trends. Completes analysis and follows up to ensure resolution. Seeks opportunity for process improvements. * Advises Financial Consultants and Service to assist them in solving complex, technical case issues and continues to provide ongoing support. * Coordinates and serves as single point of contact for billing when working through service recovery and retention issues with Service Partners and Customers that may impact ongoing processes. Implements new or modified processes and/or procedures as a result. * Develops and maintains strong partnerships with partners including IT, financial consultants, remittance center, and service to identify needs, challenges and opportunities for continuous improvement. Identifies opportunities and develops recommendations. * Responsible for organizing meetings and conference calls and executing on projects of varying complexity and size. * Serve as technical resource for Service and MIB Financial Consultants * Assist as needed with case implementations. What You Need to Succeed: • Demonstrated customer service skills with the ability to communicate both verbally and in writing. • Experience handling pressure situations with professionalism and tact. • Demonstrated math problem solving skills, including attention to detail, analytical thinking and decisiveness. • Strong time management skills • Experience managing projects and multiple tasks with demanding deadlines • Basic knowledge of excel • 3+ years of problem solving and data analysis experience in business operations What Can Give You An Edge • Prior billing experience including reconciliations and payroll processing. • Experience working directly with customers to resolve escalated situations. • Experience with insurance/financial systems. • Demonstrated ability to utilize data in order analyze and resolve complex issues. • Experience testing system enhancements. • Bachelor’s Degree or related business experience. Equal Employment Opportunity/Disability/Veterans If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process. MetLife maintains a drug-free workplace.