You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential. 

Director position responsible for direction and management for assigned area of the billing and collection function to maximize cash flow and achieve statutory overdue goals. Leads and directs operations activities ensuring effective delivery of service to all levels of internal and external customers. Collaborates with leadership and directs teams to assure strategic, operational and developmental goals of the functional area are met.

JOB DESCRIPTION:

Essential Duties & Responsibilities

Performs a combination of duties in accordance with departmental guidelines:

Leads and directs the work activities and has full management accountability for the performance and development of subordinate staff in accordance with corporate strategic direction, particularly in relation to large loss sensitive programs. Establishes and maintains strong collaborative relationships with internal and external customers.  Assists subordinate supervisors in resolving high visibility problem cases or issues, acting with a sense of urgency and taking accountability for resolution.Champions process improvements that cut across organizational lines. Plans and delivers improvement projects managing scope, timeline, resources and business outcomes.Develops new tools and reports to aid in data collection, analysis and strategic planning to achieve superior results. Coaches others in the use of metrics-based decision making. Develops financial plans and budgets and establishes strategic and performance goals. Actively manages staffing levels, headcount and productivity to optimize service delivery. Sets appropriate stretch goals that drive industry leading service. Ensures strategic plan implementation is consistent with department/corporate goals, policies, quality assurance and growth objectives. Ensures customer satisfaction, quality and financial results are met. Provides guidance and makes recommendations on collections, litigation and legal settlements. Leads first point of contact with insured regarding collections. Participates in discussions and negotiations. Reviews and revises discovery answers, recommends collateral draws when appropriate. Works with Legal Department and outside counsel to manage litigation and provide collection direction for delinquent accounts. Advises management regarding the most effective and cost-efficient resolution of problem accounts. Makes recommendations for strategy,  provides analysis of probable outcomes and estimates cost of litigation. Sets reserves, forecasts collection resolution/results, initiates and updates revisions for bad debt, analyzes and monitors financial position of insureds and collectability. Oversees preparation of annual collateral adjustments, tracking and follow-ups of collateral documents, and follow up and review of legal agreements including final execution and distribution.

May perform additional duties as assigned.

Reporting Relationship

Typically AVP or above
 

Skills, Knowledge & Abilities

Strong knowledge of the insurance industry and in depth knowledge of the organization's products, policies and procedures, stays informed on relevant insurance industry trends, particularly in large loss sensitive programs. Extensive experience that demonstrate advanced knowledge of the theories, principals, practices and procedures of collection and litigation management, preferably with an insurance organization. Proven ability to effectively lead and motivate others in accomplishing established goals, builds a competitive organization by attracting, managing, developing and retaining the talent needed to win.  Strong strategic orientation and business planning skills with the ability to develop clear business plans aligned with business strategy.   Proven experience with bankruptcy, billing, insurance systems, and a focus on collection of receivables. Excellent analytical and problem solving skills.  Strong communication and presentation skills both verbal and written.  Ability to implement systems, processes and procedures that improve the customer experience and result in profitable growth. Uses Metrics and information analysis and accesses technology resources as needed.  Value driven to provide superior solutions to internal and/or external customers.   Acts with a sense of urgency to advance priorities of the organization.   Helps other to excel through collaboration and building strong relationships.  

Education & Experience

Bachelor's Degree or equivalent work experience.Typically a minimum of 10 years experience in a specific function or field of expertise, particularly insurance billing and collections, including 5 plus years management experience.Knowledge of large loss sensitive insurance programs
 

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In certain jurisdictions, CNA is legally required to include a reasonable estimate of the compensation for this role. In District of Columbia, California, Colorado, Connecticut, Illinois, Maryland, Massachusetts, New York and Washington, the national base pay range for this job level is $97,000 to $189,000 annually. Salary determinations are based on various factors, including but not limited to, relevant work experience, skills, certifications and location. CNA offers a comprehensive and competitive benefits package to help our employees – and their family members – achieve their physical, financial, emotional and social wellbeing goals.  For a detailed look at CNA’s benefits, please visit cnabenefits.com.

CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contact leaveadministration@cna.com.