Position Title: Billing Coordinator (S2)

 

Company Summary 

Crown Castle is the nation’s largest provider of shared communications infrastructure: towers, small cells and fiber. It all works together to meet unprecedented demand—connecting people and communities and transforming the way we do business. Whenever you make a call, track a workout or stream music and videos, we’re the ones providing the communications infrastructure that makes it all possible. From 5G and the internet of things to drones, autonomous vehicles and AR/VR, we enable the technologies that help people stay safe, connected and ready for the future. Crown Castle is publicly traded on the S&P 500, and one of the largest Real Estate Investment Trusts in the US, with an enterprise value of ~$100B. 

 

We offer a total benefits package and professional growth development for teammates in any stage of their career. Along with caring for our teammates, we’re an active member in the communities where we live, work and do business. We have a responsibility to give back, which we do through our Connected by Good program. Giving back allows us to improve public spaces where people connect, promote public safety and advance access to education and technology. 

 

 

Role 

Responsible for coordinating various administrative aspects related to customer purchase order management and tower
service billings. Responsibilities primarily include claiming customer purchase orders to jobs, managing missing PO’s, and
triggering billing upon milestone completion. These responsibilities are currently held by field project coordinators and are inthe process of being centralized.

 

Responsibilities 

Work with the AR Supervisor, Billing Specialist and various cross-functional partners to implement a consistent billing
and PO management process for towers services. Associate tower customer purchase orders to jobs (“claim lines”) in JD Edwards. Reconcile purchase orders received against purchase orders requested from customers and work with field personnel to get issues resolved Work with the AR sales order processing team to resolve unclaimed sales order lines. Assist AR portal entry team with customer portal entry issues. Identify tower sales orders where the billing milestones have been met in the project management tool (“PMT”) and
where customer approval has been received and subsequently trigger billing (“ship confirm”) in JD Edwards. Prepare statistical reports as required. Maintain alignment with company policies and procedures and compliance with SOX. Maintain team metrics for assigned discipline, ensuring the achievement of volume, speed, and quality targets. Provide excellent customer service to customers and cross functional business partners. Continually review process for enhancements and make recommendations as appropriate

 

Expectations  

Must demonstrate excellent customer service and communication skills Must be detailed oriented with problem solving approach Knowledge and experience using MS Outlook, MS Word and MS Excel Strong computer skills including ability to navigate multiple computer programs at one time Ability to manage multiple tasks in fast paced environment Knowledge/understanding of basic accounting/financial principles

 

Education/Certifications   

High school diploma or equivalent Associate degree or equivalent work experience in a related field preferred

 

Experience/Minimum Requirements   

One (1) to three (3) years in general business environment with project coordination and/or administration experience One to three years of experience in a fast-paced customer service environment Previous experience with Crown Castle systems preferred

 

Organizational Relationship   

   

Reports to: Accounts Receivable Supervisor

   

Title(s) of direct reports (if applicable): N/A 

   

Working Conditions: This role falls into our hybrid work model working in the office on Monday through Thursday.  On Fridays, teammates on the hybrid schedule will have the option to work from the office or home.  There is an expectation of collaboration with teammates and stakeholders for moments that matter that could require travel.  

 

 

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