OPENTEXT 
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

 

The Opportunity:

Reporting to the Supervisor, the Intermediate Billing Coordinator is focused on efficiently providing 1st tier billing customer support and effective resolution through investigation and analysis of customer's concerns or issues.  Working and collaborating closely with the Order-to-Cash teams as well as with variety of other internal departments to ensure customer’s concerns are provided accurate and complete resolution in timely manner.

 

You Are Great At: 

• Provide direct support to Billing teams on administering customer data information in many facets of order cycle, as well as aiding other Order-to-Cash teams.
• Responsible for accurate recording or documenting of customer’s concerns through ticketing system.
• Ensure customers’ concern(s) are attended on time and given appropriate resolution.
• Effectively managed the functional queues and ensure to clear out tickets within the team SLA.
• Responsible for on time submission of customer invoices in the customer website or online portals. Must be knowledgeable and have at least 1 year experience handling third-party billing portals such as Ariba, Coupa, Tungsten, Taulia and the likes.
• Responsible to complete assignments to support the business, as required.

 

What It Takes:
• College /University with Accounting or Finance preferred

Skills and Experience:
• Excellent customer service experience skills
• Excellent oral and written communication skills; multi-lingual skills an asset.
• At least 2 years of related working experience in Billing and Customer Support
• Ability to work under pressure with minimum supervision.
• Good time management, organizational and work prioritization skills.
• Good attention to details and analytical abilities.
• Proficient in MS office (Word, Excel, Outlook) and good working knowledge in SAP, 3rd party biller systems.
• Ability to work in a team oriented environment; must be a team player.
• Reliable, punctual and ability to work in flexible schedule

 

 

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.