Job Summary

The Billing Manager at DuraServ will manage and lead the billing team, ensuring accurate and timely invoicing to support our national accounts team. This role requires proficiency in Microsoft Dynamics, Microsoft Excel, Service Channel, and other CMMS systems to optimize billing processes and enhance financial performance. The Billing Manager collaborates daily with key stakeholders and inspires the team to achieve outstanding results. Strong leadership, analytical skills, and effective communication are essential for success in this high-visibility position. Join us to contribute significantly to our company’s continued success and work in a supportive, employee-centric environment.

Essential Functions 

Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.

1. Leadership and Team Management: Overseeing the billing team, providing guidance, support, and performance management to ensure efficient and accurate billing processes.

2. Stakeholder Collaboration: Working closely with internal and external stakeholders, including national account managers, finance, and operations teams, to address billing issues and improve processes.

3. Process Optimization: Continuously evaluating and improving billing processes to enhance efficiency, accuracy, and compliance with company policies and industry standards.

4. Financial Reporting: Preparing and analyzing billing reports, ensuring data accuracy, and providing insights to senior management for decision-making.

5. Issue Resolution: Addressing and resolving billing discrepancies, customer queries, and disputes promptly and effectively.

6. Compliance and Risk Management: Ensuring all billing activities comply with relevant regulations, policies, and procedures, and managing risks associated with billing operations.

7. System Management: Overseeing the billing systems and software, ensuring they are up-to-date, functional, and integrated with other financial systems.

8. Training and Development: Developing and implementing training programs for the billing team to ensure they know billing procedures and company policies.

9. Customer Relationship Management: Maintain strong relationships with key national accounts, ensure their billing needs are met, and address any concerns.

10. Strategic Planning: Contributing to the strategic planning of the billing department, aligning with the company's overall goals and objectives, and driving initiatives to support growth and efficiency.

11. Other Tasks: Perform other duties as assigned

 

Knowledge, Skills, and Abilities

(K) Knowledge of financial reporting and analysis to provide insights for senior management decision-making.(A) Ability to collaborate effectively with internal and external stakeholders to address billing issues and improve processes.(S) Skills in issue resolution to promptly and effectively address and resolve billing discrepancies, customer queries, and disputes.Ability to develop and implement training programs for the billing team to ensure they know billing procedures and company policies.(S) Skills in strategic planning to contribute to the billing department’s alignment with company goals and objectives, and to drive initiatives supporting growth and efficiency.(S) Analysis skills related to job performance, measuring results, and efficiency

Leadership Competencies

At DuraServ, the following competencies are essential for success in the job:

Action Oriented ● Communicates Effectively ● Customer Focus ● Decision Quality ● Drives Results ● Ensures Accountability ● Instills Trust ● Self-Development

Supervisory Responsibilities

This position has supervisory responsibilities for approximately 15 individuals.

Work Environment and Physical Demands

In office environmentProlonged periods sitting at a desk and working on a computerMust be able to lift up to 15 pounds at times

Travel 

This job requires no planned business travel.

Education and Experience

Associate or bachelor’s degree in finance or accounting. Combined experience in this type of job role of five or more years with education is desirable.5+ years of management experience with 1-3 years of supervisory experience required3-5 years of billing and coding experience preferredKnowledgeable in manufacturing, dock and door knowledge and research of policies, billing best practices desiredExperience in reporting financial analytics and metrics.

Disclaimer 

This job description is not designed to cover or contain a comprehensive listing of the required activities, duties, or responsibilities of the team member. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

EEO Statement

DuraServ is an equal-opportunity employer. We prohibit discrimination and afford equal employment opportunities to team members and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. 

Our EEO policy applies to all aspects of the relationship between DuraServ and its team members, including recruitment, employment, promotion, transfer, training, working conditions, compensation, benefits, and application of policies.