Reports To: Advantage Billing Supervisor
Status: Full-time, Regular position, Tues - Thurs in office
Location Name: Field Support Center
Address: 3400 N Central Expressway, Suite 410, Richardson TX 75081
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Why You Should Join the Service Experts Team?
Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join us and become an EXPERT!
Position Summary:
This position is responsible for executing tasks that will support various internal and external Operations groups. The successful candidate’s primary responsibilities will include: preparing, validating, and processing customer data load files, and load into the Service Experts primary customer billing system MSD. Other various functions of the role include processing transactions, files and batches related to payments, billing and rate management as well as researching and resolving exceptions and escalations in these key areas. The Billing Specialist will also play a key role in contributing towards Service Experts success by meeting business objectives, improving the performance of internal operation, ensuring customer satisfaction and continuous improvement of operating practices and procedures to reduce risk and increase operational effectiveness.
Key Responsibilities:
Consolidate reports from various databases to produce, validate, and load customer origination data into billing and financial systemsPrepare, validate and execute Batch processing files, and Payment processesFile Transfer Management between internal and external vendorsResolve exceptions and escalations by identifying root cause, implementing solutions and fixing customer accountsInteract with other departments to resolve escalations over multiple channelsLiaison with key vendors to enforce service level agreements while establishing partnerships Conduct account research, resolution and support for Billing, Payment & Collections, which includes research in various systems and requests from various functions across the organizationPrepare and ensure completion of monthly Billing and Payment processing for Residential and Commercial CustomersCreate and maintain reports and reporting functions on a regular basisPeriodic letter mailing to support various internal and external groups; Prepare, validate and execute any bill messaging or inserts required in regular or emergency situationsDemonstrate a commitment to process improvement while providing recommendations and driving changeFoster and develop the capability to be a ‘Super User’ for internal systems while cultivating a position as a Subject Matter Expert within various Service Experts systemsMaintain and ensure documentation of internal processes are up to dateSupport other departments to achieve production service levels and any on-going project objectivesLead and participate in projects as assignedPerform similar or other duties as needed or assignedQualifications:
Minimum 2 years experience working with billing processes related to customer billingBBA or equivalent post-secondary education or related experience in data analytics and queriesSelf-starter with strong interpersonal and conflict resolution skillsExcellent written and oral communications skillsAbility to quickly form relationships and interact effectively in a complex environmentStrong desire to understand operations and root causes of issuesStrong ability to multi task and work under tight timelinesStrong organizational and time-management skillsAbility to understand financial impacts and back-end banking environmentsAbility to prioritize deliverables and work with various people in all levels, including customers, to achieve personal and team objectivesFlexibility to adapt to changing and competing prioritiesExperience handling multiple billing systems and exceptions managementMinimum five years of experience in a combination of operational environment, process improvement, financial analysis or other roles that focus on root cause analysis, development and implementation of controls and proceduresAbility and consistent exercise of understanding and appreciation of the “Big Picture” while executing change for projects and tasks in line with corporate Strategic Initiatives and Objectives Experience executing internal billing processes is an assetExperience working with external bill print providers is an assetSuperior working knowledge of Microsoft Office Applications such as Word, Visio, Excel and Access(or similar Office programs) is mandatoryWorking knowledge of SQL applications such as SQL Server and TOAD is an asset.What Do We Offer You as a Service Experts Employee? Service Experts offers a comprehensive benefits package designed to support employees and their families in managing their health and wellness needs, including:
Competitive Pay with incentive opportunitiesPaid Time Off and Company Holiday PayMedical, Dental, and Vision Insurance programs401(k) Retirement Savings Plan with company matching contributionsLife Insurance and disability insurance optionsSupplemental benefit programsWorld Class Training opportunities through our Experts UniversityCareer Development opportunitiesService Experts Heating & Air Conditioning is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
The job description is not intended to be a complete list of all responsibilities, duties, or skills required for the job and is subject to review and change at any time with or without notice in accordance with the needs of Service Experts.
Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodation upon request for individuals to participate in the application and hiring process. To request an accommodation please email talentacquisition@serviceexperts.com
Service Experts Heating & Air Conditioning is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Service Experts.
Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation, please email talentacquisition@serviceexperts.com
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