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Salary Range: $17.68 - $26.92/hour depending on experience   FLSA: Nonexempt

Essential Functions: 

The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.

Prepares and processes utility service bills; reviews billing charges and meter readings; prepares and submits billing and usage reports; prepares bills for mailing; and maintains and updates all files and accounts.

Processes payments for utilities and other fees and services; receives monies from customers by check, cash, and credit card; documents payments received; balances cash drawer daily; and prepares bank deposits.

Performs customer service functions; provides information and assistance regarding utility billing, payments, or other issues; responds to routine questions, complaints, or requests for service; initiates problem resolution; conducts research; recommends solutions; and conducts follow-up to ensure customer satisfaction.

Assists in maintaining and monitoring accounts receivable; troubleshoots problems and errors; resolves order and invoice disputes; and works with other County departments to reconcile issues as needed.

Minimum Qualifications:

High school diploma or GED; two years of experience in billing, accounts receivable, or related field; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.

Specific License or Certification Required:  None.

Supplemental Information:

*To be considered for this position, you must pass a pre-hire assessment. Qualified applicants will receive a link via email to take the assessment. Please check your spam/junk folder.

You will be evaluated on Data Entry, MS Excel, MS Word, Math and Proofreading. Please read and follow all instructions before beginning each assessment module. The time limit for each assessment module will be displayed on the screen, and are listed below:

 

Module                 Time Limit           Passing Overall Score

Data Entry          3 minutes        6000 Net Key Strokes per hour MS Excel            15 minutes         70% MS Word           15 minutes         70% Math                  15 minutes       70% Proofreading      15 minutes         70%

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TOTAL TIME:      63 minutes

 

*Offer is contingent upon the successful completion of a background investigation and pre-employment physical and a drug/alcohol screen.

Position posted until a viable pool of candidates has been established. This posting is to fill the current vacancies and to establish an eligibility list to fill any future vacancies that may occur in the next 6 months.