What Is Wrike?

Wrike is an enterprise-ready, cloud-based collaborative work management platform for managing cross-functional work at scale that is fully configurable and enables contextual collaboration in a secure environment. Enterprises use Wrike to offer a single digital workplace for all of their departments and teams.

Role and Responsibilities Must be ready to support US working hours; 8:30pm IST to 5:30am IST Perform account receivables collections and cash payment application in NetSuite Make collection calls to recover overdue invoice payments over the telephone or email and escalate per policy Communicate and resolve customer account queries by telephone and email Document detailed customer account status notes for record and follow up  Investigate, substantiate and prepare customer credits and/or bad debt write offs Research, review and analyze data related to customer accounts, billing information and purchase contracts Set up and register customer account with 3rd party payment portals such as Ariba or Coupa Interact with data team to ensure appropriate reporting of billing and revenue data Recommend and help implement improvements to data collection and reporting methodologies in the related billing systems Work with cross functional teams (Sale, Support, Finance and Legal) to resolve billing and ordering issues Review, validate, and process customer contracts in CPQ/SFDC system. Make sure the customer subscription is provisioned according to the signed contract and all the contractual obligations are fulfilled Create, check and send invoices according to the rules and regulations, as well as in accordance with the customer requirements. Provide support to the Sales, Renewals, Legal, Customer Support, Customer Success and other teams Help structuring contracts, find the best solution for the sales team making sure it complies with company guidelines and system rules Validate or escalate exceptions and customization requests Respond to customer queries Assist with customer vendor forms Provide coverage and support to the other members of the billing team when required Assist in providing support documentations for financial audits Other ad-hoc duties as assigned.

Note: This is a contract role which will last 6 months.

Qualification Requirements Bachelor’s degree in Business, Finance or Accounting 1+ years of relevant experience Fluent oral and written communication skills in English Excellent customer service and organizational skills, with attention to detail Be able to work independently and cross functionally with Finance, Legal, Sales, and Customer Support teams Strong customer service, Excel and analytical skills Good understanding of basic legal contract structure and revenue recognition concepts is a plus
Tools you will use NetSuite/Oracle Salesforce CPQ   Microsoft Suites (Word & Excel) Wrike Management tool ZenDesk ticketing system RingDNA

Perks of working at Wrike 10 days of National and Festival Holidays per year 18 days of paid vacation per year 14 days of sick leave with a medical certificate per year 5 uncertified sick days per year Group Medical Plan: Coverage for employees, spouse, children, and parents/in-laws for Rs 5,00,000 Personal Accident Insurance: Rs 50,00,000 Term Life Insurance: Rs 50,00,000 Up to 26 weeks of paid maternity leave for the first two children 4 weeks of paid parental leave 2 days off for volunteering with nonprofit charities Broadband/Internet Reimbursement: INR 1500 per month Night shift allowance This position is available remote 

Your recruitment buddy will be Tripti Sachan, Senior Recruiter.

 

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