SUMMARY

The Billing Specialist II is responsible for supporting the billing operations within Commercial Order to Cash Operations department. This role involves assisting with the accurate and timely processing of billing tasks, resolving billing discrepancies, and maintaining billing records. The Billing Specialist will work closely with senior team members to learn and implement best practices in billing processes, contributing to the overall efficiency and effectiveness of the finance team. This position is essential for ensuring smooth billing operations and providing excellent service to internal and external stakeholders.

PRIMARY RESPONSIBILITIES

Manage Sonar billing ticketing system and respond to customer inbound emails. Post daily customer payments: Prepare network installation invoices in QuickBooks. Set up of new customer accounts in Sonar billing system. Handle complex billing issues and discrepancies. Send monthly reminder emails to report occupancy to ramp customers Prepare and provide internal reporting on invoicing, revenue and other customer specific billing report requests. Send out invoice copies and SOA at beginning of the month Collaborate with internal and external clients to resolve billing inconsistencies. Provide insights and recommendations for improvement. Ensure all records are accurate and up to date. Perform critical billing imports Manage Performance Trackers

REQUIRED KNOWLEDGE/SKILLS/ABILITIES

Minimum of 2 to 3 years’ experience and or training in back-office billing required; or equivalent combination of education and experience Strong organizational ability: must be able to prioritize, manage multiple tasks simultaneously and achieve tight deadlines Demonstrate patience and overall courteous behavior when working with internal and external customer Proficient knowledge of MS Excel required Research and excellent follow-up skills required

COMPETENCIES

Problem Solving Stress Tolerance Adaptability Multi-tasking Initiating Action Accountability & Dependability Analytical and Forward Thinking