SUMMARY

The Billing Specialist II is responsible for supporting the billing operations within Commercial Order to Cash Operations department. This role involves assisting with the accurate and timely processing of billing tasks, resolving billing discrepancies, and maintaining billing records. The Billing Specialist will work closely with senior team members to learn and implement best practices in billing processes, contributing to the overall efficiency and effectiveness of the finance team. This position is essential for ensuring smooth billing operations and providing excellent service to internal and external stakeholders.

PRIMARY RESPONSIBILITIES

Maintain operational and specific product line knowledge with the ability to translate and correlate this data to billing practices Researches the delivery rules for each client and updates those delivery rules when contracts are updated Research customer agreements and addendums that outline the key rates, terms and conditions Interpret contractual terms and process billing related transactions in accordance to such terms  Assist in mid-month and month end close duties to ensure accurate and timely billing close Cultivate internal and external relationships to gain new knowledge and competencies 

QUALIFICATIONS

A minimum of 2 years of invoicing and/or billing experience is preferred Excellent communication skills; ability to interact with numerous facilities and facility departments Strong research skills Ability to work independently, achieve tight deadlines and take initiative on multiple projects Knowledge of internal control concepts related to high transactional/billing environments Demonstrate patience and overall courteous behavior when working with internal and external customers Strong organizational ability; must be able to handle multiple tasks simultaneously; detail orientated Must be a self-managing, motivated individual and have the ability to work in a deadline driven environment

REQUIRED KNOWLEDGE/SKILLS/ABILITIES

Intermediate knowledge in Excel Strong communication skills Handles well under pressure Some Analytical Skills SalesForce Knowledge is recommended