Company

Cox Automotive - USA

Job Family Group

Finance

Job Profile

Supervisor, Billing

Management Level

Supervisor

Flexible Work Option

No remote option; must work at a specified Cox location

Travel %

No

Work Shift

Day

Compensation

Compensation includes a base salary of $65,500.00 - $98,300.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

Job Description

*** If you have any questions or to connect with a recruiter while your application is being reviewed, please Text DFS2 to 317-597-8130 ***  ****Veterans encouraged to apply**** Fleet Services – A Cox Automotive Company keeps your fleet moving! Headquartered in Indianapolis, Fleet Services by Cox Automotive has grown to become one of the largest fleet maintenance companies in the country.   Fleet Services is the leading provider of on-site mobile maintenance and repair services nationwide, offering mobile on-site fleet service for light medium, and heavy-duty trucks and trailers. Fleet Services also services customers utilizing its 50+ nationwide service centers; each offering accident repair, painting, refurbishment, and heavy mechanical repair. We are supported by a 24/7 in-house call-center and provide scheduled maintenance services and unscheduled services to fleets anywhere, anytime.  Fleet Services by Cox Automotive (FSCA) is currently hiring a Billing Supervisor to support the growth of the company. As a Billing Supervisor, you will be accountable for leading a team of billing professionals to attain set billing goals and provide excellent customer service to both FSCA clients.  Duties & Responsibilities: 
  Lead a team of billing professionals to facilitate and execute the timely and accurate billing for our Shop and Mobile customer base and deliver superior customer service. Manage daily billing WIP and allocate staff as needed to invoice customers most efficiently in 7 days or less. Manage accounts receivable for the market ensuring all customers are current and resolve any customer disputes. Train staff in billing processes and systems to enable maximum efficiency and productivity. Create daily and weekly billing/revenue reports for the market. Support sales and operations in the onboarding of customers and the creation of billing procedures. Build relationships with customer base to support effective problem resolution and communication. Work with shop and mobile tech managers to ensure seamless processes for billing from tech to biller to customer. Develop a culture of continuous improvement always striving to develop the most consistent and efficient processes. Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required based on what technicians submit, entering RO into service database system. Verify technicians have selected correct VMRS code related to repairs made and billing hours are in-line with standard repair times. Prepare actual invoice off created RO by applying customer specific rates and mark-ups. Reach out to technicians and mobile tech managers on repairs and required information to process invoices. Communicate with customers via email, or phone to retrieve purchase order approvals and/or discuss billing issues. Gather necessary paperwork and upload into system for records. Requirements 5+ years of experience handling billing, invoicing, and collections in automotive vehicle maintenance industry 2+ years of experience in a supervisory / team leadership role Billing information systems knowledge required. Associate degree or higher preferred, but not required. Strong Excel and data entry skills, and the ability to learn new platforms (such as DFS IT Systems, including Web Wrench, MobileFrame, RO Writer) Common knowledge of the trucking industry; experience with fleet maintenance or other transportation experience in automotive/trucking would be very helpful. Ability to work independently and collaboratively within a team environment. Excellent problem-solving skills Highly organized with exceptional follow-through ability Excellent verbal and written communication skills; Ability to effectively communicate at all levels of the organization. Proven track record to collaborate cross-functionally, build positive relationships and become a trusted partner to relevant cross functional partners. Excellent organizational skills and the ability to balance a variety of tasks. 

Drug Testing

To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Benefits

The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

About Us

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.