Position Summary:
We have an exciting opportunity to join our team as a Billing Supervisor-Payments and Credits.

The Billing Supervisor - Payments and Credits provides financial and/or operational analyses and reports and significantly contributes to the overall success for payment and credit goals and initiatives.   The Billing Supervisor - Payments and Credits is a knowledgeable and capable team member that provides assistance,  guidance and training to direct reports within the assigned revenue cycle areas.  This role is accountable to the Assistant Director Payments and Credits for the tasks,  activities,  and success of assigned direct reports.   The Billing Supervisor - Payments and Credits also serves as a resource for team members other staff and oversees offshore staff inquiries assistance and clarifications.  This role provides direct support to the Assistant Director Payments and Credits and is responsible for assigned tasks and projects with a focus on identifying opportunities for improvement

Job Responsibilities:

Manage a team responsible for performing important payments and credits functions

Monitors reports and work queues, troubleshoots and provides guidance whenever needed

Identify issues and suggest improvements and available tools to staff to address issues. Escalate issues as needed 

Interact with payors as it relates to payments and credits

Interacts with revenue cycle leadership and staff seeking solutions to payments and credits issues with their practices

Act as a resource to Accounts Receivable and Customer Service staff resolving payments and credits issues as they arise

Review and respond to practice inquiries following CBO guidelines

Adhere to general practice and FGP guidelines on compliance issues and patient confidentiality

Meet CBO quality and turnaround time targets

Analyze issues to identify trends in payment posting, credit, and correspondence volumes to focus improvement initiatives

Take initiative to teach and share new information and provide constructive feedback; Communicate delays and work queue issues to management daily

Serve as a liaison to the offshore payments and credits teams for questions, data request, and other inquiries. Review daily reports sent by offshore team to provide clarifications, monitor workflows and productivity, and inform the Assistant Director and leadership of unfavorable trends

Meet or exceed the accountabilities of the Team Leads, Payments and Credits and serve as a role model and resource to all team members

May assist with leading and coordinating the FGP Payments and Credits daily and weekly offshore calls

Demonstrate a significant level of expertise in subject matter to assist and mentor entry-level billing staff, support the operations lead/supervisor in managing day-to-day team activities against scope and timeline, and ensure timely reporting of activities. Provide feedback and contribute to employee performance reviews

Delegate, coordinate, and evaluate the work of the Team Leads and/or Billing Representatives. Communicate responsibilities and expected performance to staff

Determine and establish the explanation to complex payments and credits, issues, and questions not covered by specific instructions or common practice

Create, edit, and update Payments and Credit process documents as needed to ensure accuracy and evolution to current use and standards

Review outstanding Clearing Accounts balances and design strategies for staff to reduce and/or minimize these balances

Compile statistical data as requested and reports data as needed to appropriate parties. Prepare reports and analyses to assist in identification of payment and credit variances, and any other issues identified by Management

Minimum Qualifications:

To qualify you must have a Bachelors Degree with a minimum of 3-5 years of relevant work experience or equivalent combination or training and relevant work experienceAbility to handle multiple tasks at once; good communication interpersonal and computer skills Arrive on time for work and meetings Ability to develop and maintain effective working relationships with staff and other internal customersHigh level of knowledge for reviewing payments and credits, preparing and presenting analyses and in staff educationKnowledge of medical terminology essentialLight accurate keyboarding skills required. Candidates must receive a score of 35wpm or greater on the typing assessment that will be administered prior to onboarding Basic knowledge of Excel required.  Candidates are required to pass the Excel skills assessment prior to onboarding

Qualified candidates must be able to effectively communicate with all levels of the organization.

NYU Langone Florida is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sex, sexual orientation, transgender status, gender dysphoria, national origin, age, religion, disability, military and veteran status, marital or parental status, citizenship status, genetic information or any other factor which cannot lawfully be used as a basis for an employment decision. We require applications to be completed online.

If you wish to view NYU Langone Florida's EEO policies,please click here. Please click here to view the Federal "EEO is the law" poster or visit https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm for more information.