Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Billing Support Senior Analyst

Overview:
We are looking for an all-star Senior Analyst to own our billing support activities. This individual will support all the business process for billing including new customer billing setup, manual billing submissions and billing data reporting and analysis. They will coordinate with Sales, Client Success Managers, Delivery Operations, and GBSC Billing Operations to onboard, update and terminate customers for billing and volume reporting. They will provide billing expertise in discussion of deal terms and pricing as part of the sales process.


Role:
•\tCoordinates with Billing Operations and Business Intelligence to implement billing setup and updates for rates and volumes (e.g. initial customer setup, pricing changes, product set changes, etc.) to support business units and finance teams
•\tCreates and submits manual billing files as needed
•\tAnalyzes and reports on billing data, researches trends, identifies issues and follows up on or identifies resolutions
•\tResponds to inquiries from billing operations, business intelligence and client success managers within a defined Service Level Agreement [SLA]
•\tIdentifies opportunities for process optimization within area of responsibility; coordinates with leadership to implement improvements
•\tMaintains desktop procedures and adheres to controls around revenues; supports collections operations
•\tPerforms routine training to internal teams on billing related topics


All About You:
JOB SPECIFIC EXPERIENCES
•\tExperience reviewing and analyzing own work for quality, productivity and timeliness
•\tExperience implementing and suggesting process improvements
•\tExperience executing controls and assessing their effectiveness; makes recommendations to improve upon areas of concern
•\tProactively builds relationships with business partners
•\tMay produce and analyze internal reports with a moderate level of complexity (e.g., reports to Business Partners, Finance Leaders)
•\tExperienced with financial systems and applications (e.g.. Hyperion, Oracle)
•\tExperience resolving basic issues in a timely and efficient manner; begins to gain exposure to the resolution of complex issues

BROADENING EXPERIENCES
•\tExperience managing components of larger projects or leading smaller projects
•\tExperience creating and delivering presentations for internal training events and/or business discussions
•\tExperience building relationships with colleagues from other business units and markets

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

Abide by Mastercard’s security policies and practices;

Ensure the confidentiality and integrity of the information being accessed;

Report any suspected information security violation or breach, and

Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.