Job Summary

The Billing Systems Analyst reports to the Director of Billing Systems and supports property managers on nearly all aspects of utility management, reimbursement/billing programs, and vacant recovery programs.

The successful candidate will embody and work to reinforce MAA’s Core Values.  Those values include:

Appreciating the uniqueness of each individualCommunicating openly and with integrityEmbracing opportunitiesDoing the right thing at the right time for the right reasons

Duties and Responsibilities

Provides support, troubleshooting, customer service and evaluations for all utility programs.Contacts property management regularly to verify information and ensure its accuracy in reports and to properly support each of the programs and their success.Creates reports weekly, monthly and ad hoc for utility programs to help produce optimum results.Monitors and reports on utility rates, variances and usage trends as compared to utility budget.Manages all residential utility bills on a monthly basis.Monitors the performance of utility expenses and utility reimbursement/billing programs for all properties by creating, monitoring, and distributing all utility reports.Analyzes issues on a daily and weekly basis to gauge their status and determine where corrections are needed; discovers opportunities within utility programs that may require further evaluation to improve performance.Evaluates and suggests changes in accounts payable data and billing processes for utilities.Performs high-level calculations, trend analysis, and quality control on all utility programs.Performs other related duties as assigned to meet the needs of the business. 

Required Qualifications

Three (3) years of experience in IT, business or customer service and a Bachelor’s degree in Information Technology, Business Administration, or a related field are required, or an equivalent combination of education and experience

Preferred Qualifications

Experience in the property management industry, billing systems, and/or water submeters (e.g., Inovonics, Aclara/Hexagram, Next Century) preferred

Knowledge, Skills, and Abilities

Knowledge of billing, utilities, and/or related systemsCritical thinking, analysis and problem-solving skillsComputer skills with Microsoft Office applications (Work, Excel, Outlook)Skill in communicating clearly and concisely verbally and in writingCustomer services skillsMathematical aptitude and attention to detailSkill in managing projects, organization, prioritization, and meeting deadlines

Physical and Environmental Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.This position requires the ability to occasionally lift office products and supplies, up to 20 pounds.This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Disclaimer

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.