Requirements: Strong analytical skills with the ability to collect, organize and analyze significant amounts of information with accuracy. Strong problem-solving skills and attention to details SQL - mandatory. Firm knowledge in SQL coding. ELK– knowledge in Kibana analysis, create reports/dashboards - advantage Resilient – be able to sustain critical incidents. Possess excellent organizational and interpersonal communication skills. Working in a Production environment – a strong advantage B.Sc. in Industrial Engineering/math/information system or other quantitative fields

 

  Responsibilities: Real-Time System Analysis: Analyze system malfunctions in real-time using multiple analyzing and big data tools. Application Health Monitoring: Monitor the health of business applications using a variety of advanced technologies to ensure uninterrupted operations. Incident Management: Manage real-time incidents by communicating effectively with IT operators, business users, and management. Act as the focal point during incidents and lead them to resolution in a responsible and timely manner. Post-Incident Analysis: Produce comprehensive Root Cause Analysis (RCA) reports post-incidents and oversee the implementation of fixes and future mitigation measures. Application Expertise: Develop expertise in key business applications to support and resolve issues, bugs, and related concerns efficiently. Dashboard and Reporting: Build and maintain Kibana (ELK)-based dashboards and create SQL-based reports to support business operations and decision-making. System Stability: Collaborate with IT and business units to develop and implement methods that enhance the stability and reliability of the information systems.