Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

BizOps Engineer II

The Xborder BizOps team is looking for a Business Operations Engineer who can help us solve problems, and lead Mastercard in best practices.
-\tAre you a born problem solver who loves to figure out how something works?
-\tAre you a CI/CD geek who loves all things automation?
-\tDo you have a low tolerance for manual work and look to automate everything you can?

Business Operations is leading the DevOps transformation at Mastercard through our tooling and by being an advocate for change & standards throughout the development, quality, release, and product organizations. We need team members with an appetite for change and pushing the boundaries of what can be done with automation. Experience in working across development, operations, and product teams to prioritize needs and to build relationships is a must.

Mission

The role of business operations is to be the production readiness steward for the platform. This is accomplished by closely partnering with developers to design, build, implement, and support technology services. A business operations engineer will ensure operational criteria like system availability, capacity, performance, monitoring, self-healing, and deployment automation are implemented throughout the delivery process. Business Operations plays a key role in leading the DevOps transformation at Mastercard through our tooling and by being an advocate for change and standards throughout the development, quality, release, and product organizations.

We accomplish this transformation through supporting daily operations with a hyper focus on triage and then root cause by understanding the business impact of our products. The goal of every biz ops team is to shift left to be more proactive and upfront in the development process, and to proactively manage production and change activities to maximize customer experience, and increase the overall value of supported applications. Biz Ops teams also focus on risk management by tying all our activities together with an overarching responsibility for compliance and risk mitigation across all our environments. A biz ops focus is also on streamlining and standardizing traditional application specific support activities and centralizing points of interaction for both internal and external partners by communicating effectively with all key stakeholders.

Ultimately, the role of biz ops is to align Product and Customer Focused priorities with Operational needs. We regularly review our run state not only from an internal perspective, but also understanding and providing the feedback loop to our development partners on how we can improve the customer experience of our applications.


Responsibilities
The successful candidate will fulfill three main missions: monitor, support and deploy applications.
•\tApplication monitoring: implementing & maintaining dashboards and tools to monitor application health and performance, participate to recurring reviews, detect & analyze anomalies,
•\tApplication support: as a support engineer, help platform users (internal teams), troubleshoot issues with the platform, dispatch and follow up with other more specialized teams (development, infrastructure) or third party vendors, or investigate incorrect application behaviors,
•\tApplication deployment: prepare and implement new application releases rollouts and migrations.

The successful candidate will work closely with the other team members (application engineers, system & network administrators, technical architects), the application development teams, and other operational teams (customer onboarding, business operations and customer support teams, compliance and finance operations). This is not a customer facing position.

Roles
•\tPrepare & execute procedures for new application releases/updates
•\tTroubleshoot application issues so that other teams can fix or work around them – implement restoration procedures as needed; follow up on raised issues.
•\tMonitor applications health & performance
•\tImprove and maintain tools to monitor applications health (mainly Grafana & Splunk dashboards & alerts)
•\tParticipate in 24/7 on-call guard duties on rotation basis
•\tHelp improve team processes (planned works, ticket management, communication flows…)
•\tSchedule planned works as requested
•\tReview procedures so that they minimize customer impacts
•\tMake sure communication to impacted users is done accordingly and timely
•\tWrite RCAs (root cause analysis) in case of production incidents

About You:
•\tDevOps/Application Deployment or technical support experience
•\tFast learner – you’ll need both technical and business background to understand what you’re doing
•\tPrevious experience in start-up, technology or financial services preferred
•\tCustomer-focus and driven
•\tProcess-centric
•\tAware of and comfortable with the operational constraints of a 24/7 worldwide service that can’t stand any service interruption (even planned) – planned works can be stressful at times
•\tAutonomous and accountable
•\tPragmatic
•\tDynamic and results-oriented
•\tGood communicator – comfortable with writing


What we are looking for:
•\tDegree in Computer Science or related technical field involving coding or equivalent practical experience.
•\tExperience with algorithms, data structures, scripting, pipeline management, and software design.
•\tSystematic problem-solving approach, coupled with strong communication skills and a sense of ownership and drive.
•\tAbility to troubleshoot and automate routine tasks.
•\tWe support many different stakeholders. Experience in dealing with difficult situations and making decisions with a sense of urgency is needed.
•\tExperience in one or more of the following is preferable: Splunk SPL, Python, Javascript, Go ...
•\tInterest in analyzing and troubleshooting large-scale distributed systems.
•\tWe need team members with an appetite for change and pushing the boundaries of what can be done with automation. Experience in working across development, operations, and product teams to prioritize needs and to build relationships is a must.
•\tTechnical environment: Linux, Kubernetes, Atlassian stack (Jira, Confluence, Fisheye, Crucible), Git, Helm templates, Mongodb, PostgreSQL, Python, Splunk, Grafana, Web APIs, Micro services, Java

Mastercard is an inclusive equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

Abide by Mastercard’s security policies and practices;

Ensure the confidentiality and integrity of the information being accessed;

Report any suspected information security violation or breach, and

Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.