Bloomberg is a global leader in business and financial information, news and insight, and we use innovative technology to deliver trusted data and bring transparency to the financial markets. Our customers around the globe rely on us for the information and tools they need to make critical investment decisions and remain connected across all sides of the financial community. And, to ensure the best experience for our 20,000+ employees across 176 offices globally, we provide the spaces and systems that allow our teams to work together with agility, productivity and collaboration, no matter where they are. **Our Team** As a Bloomberg Customer Support professional, you have two critical focus areas: to provide superb customer service to a variety of clients and ensure the fast and effective management of various client workflows and hardware/software issues. Our Bloomberg On-Site Support (BOS) teams are part of the wider customer support network that provides 24/7 on-site technical solutions to Bloomberg’s internal and external customers in more than 75 countries. Our customers rely on our technology and the support that we deliver to them, to be able to do their job in a multifaceted, fast paced, and technology-focused environment. Our team operates within a culture of openness and collaboration, where we challenge and encourage each other to excel. Join a team that supports your growth and innovation! **The Role** Join our dynamic Bloomberg On-Site Support (BOS) team in London. As a Support Specialist you are key to engaging our customers. You will be based in London, support to Bloomberg clients in the region (covering Monday to Friday). **KeyResponsibilities** + Onsite Support: Deliveroutstanding on-site technical assistance for the installation andservicing of critical network equipment and computers. + You will collaborate withour sales teams and coordinate projects with our clients to providetechnical support and ensure fast and effective installation of ourproducts. + Effectively multitask in afast-paced environment with a keen eye for detail. + Prioritise exceptionalcustomer service during client interactions. **You will need to have** + Demonstrable experience incustomer support. + Technical proficiency:experience working with PCs covering hardware and software and/ornetworking issues + Multi-tasking and problem-solvingskills as well as an ability to work independently and as part of a largerglobal team + Ability to provideoutstanding customer service to clients in person and via interactivemedia (e.g. phone, messaging, etc.) + Great Communication skills inEnglish (written and spoken) + The ability to be a realself-starter! Someone who is flexible, proactive and versatile to workindependently + The ability to work on callfor occasional evening or weekend work (in which you will get a weekdayoff in lieu) + Experience to networking technology(networking hardware, TCP/IP, LAN, and WAN) **We’d love to see** + The curiosity to identify,research, and resolve customer technology (both software and hardware)issues. + The skills to work withinhighly connected and software-based systems. + A desire to learn newtechnologies and ability to retain information! + Awareness of datamanagement, privacy and information security issues. + Data centre experience + Experience with networking technology (networkinghardware, TCP/IP, LAN, and WAN) + Programming knowledge Bloomberg is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of age, ancestry, color, gender identity or expression, genetic predisposition or carrier status, marital status, national or ethnic origin, race, religion or belief, sex, sexual orientation, sexual and other reproductive health decisions, parental or caring status, physical or mental disability, pregnancy or parental leave, protected veteran status, status as a victim of domestic violence, or any other classification protected by applicable law. Bloomberg is a disability inclusive employer. Please let us know if you require any reasonable adjustments to be made for the recruitment process. If you would prefer to discuss this confidentially, please email amer_recruit@bloomberg.net